International Customer Experience Officer

2 days ago


Helsinki, Uusimaa, Finland Timetravels Ltd Full time

We're seeking a Travel Industry Customer Care Professional to join our team at Timetravels Ltd. As a Finnish and English speaking support specialist, you'll be responsible for providing excellent customer experiences for our international clients.

The ideal candidate will possess strong communication skills, ability to work independently, and proficiency in office suites. A background in travel or tourism would be an asset, but not required.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolving customer complaints in a timely and professional manner
  • Providing accurate and up-to-date information on our products and services
  • Collaborating with other departments to ensure seamless customer experience

Requirements:

  • Fluent Finnish written and spoken language
  • Good analytical skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in office suites (e.g. Microsoft Office)

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a diverse range of customers and colleagues


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