Customer Experience Director

1 day ago


Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full time

We are a leading global marketing communications company, Dentsu Group, headquartered in Tokyo, Japan. We offer a wide range of services in advertising, marketing, communication, and digital media, catering to clients across various industries.

As a Program Director at Dentsu Aegis Network Ltd., you will play a key role in driving local client success, shaping strategic growth, and delivering impactful results. Your responsibilities will include fostering client relationships by being a trusted advisor who consistently delivers high-quality solutions.

Act as a subject matter expert and lead consultant for CX initiatives, leverage and drive advanced marketing, CRM, and data technology to deliver innovative, integrated CX solutions. Simplify complexity by designing impactful data/tech architecture and creating actionable roadmaps and execution plans based on identified client needs, objectives, and strategy.

You will oversee a portfolio of programs and projects to maintain a clear and efficient pipeline of work. Identify key data points and measurements to show the impact of our approach and strategy on the client's business objectives.

The ideal candidate has solid business, marketing, and digital acumen, a strong consultative mindset with experience in delivering demanding integrated CX programs. You have 10+ years of relevant experience and a deep understanding of marketing technologies, customer data, and the technology consultancy industry.



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