Customer Service Representative

2 days ago


Helsinki, Uusimaa, Finland Timetravels Ltd Full time

At Timetravels Ltd, we're seeking a skilled Customer Service Representative to join our team. As a Finnish and English speaking support specialist, you'll play a vital role in providing excellent customer experiences for our international clients.

The ideal candidate will possess strong analytical skills, ability to work independently, and proficiency in office suites. A background in travel or tourism would be an asset, but not required.

We're looking for someone who is passionate about delivering exceptional service, resolving issues promptly, and ensuring customer satisfaction. If you're a problem-solver with great communication skills, we'd love to hear from you.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints in a timely and professional manner
  • Provide accurate and up-to-date information on our products and services
  • Collaborate with other departments to ensure seamless customer experience

Requirements:

  • Fluent Finnish written and spoken language
  • Good analytical skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in office suites (e.g. Microsoft Office)

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a diverse range of customers and colleagues


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