Customer Experience Manager

9 hours ago


Helsinki, Uusimaa, Finland LeadDesk Full time
Key Responsibilities
  1. Ensuring financial success of the AI products:
    • Making sure that our AI products generate revenue and that they help increase the value of all the other products that they enhance.
  2. Product Roadmap Ownership:
    • Define, manage, and communicate the AI product roadmap, ensuring alignment with company goals and customer needs.
    • Break down high-level business requirements into detailed product features that drive AI-based innovations.
  3. Sales and Customer Focus:
    • Work closely with Sales and Customer Success teams to promote new and existing AI features internally and externally.
    • Participate in customer and sales meetings as a senior AI product expert to explain the value of LeadDesk AI offering, collect feedback, identify pain points, and ensure AI solutions achieve product-market fit.


  • Helsinki, Uusimaa, Finland Management Events Full time

    Job OverviewManagement Events is the premier platform connecting top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We orchestrate groundbreaking interactions between influential decision-makers and innovative software and consultancy companies shaping the future.Our Team:We are a dynamic and...


  • Helsinki, Uusimaa, Finland Management Events Full time

    Our Vision: To become the premier platform for business leaders to connect with exclusive networking opportunities, cutting-edge insights, and world-class events.We are seeking a CRM Marketing Manager to join our Marketing team as we continue to drive our growth story forward. The ideal candidate will excel at cultivating strong customer relationships,...


  • Helsinki, Uusimaa, Finland Blu Selection Full time

    About the RoleWe have an exciting opportunity for a Customer Experience Advocate within our leading electronics company specializing in TV and audio entertainment. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.Your Key Responsibilities:Manage customer inquiries and resolve issues promptly and...


  • Helsinki, Uusimaa, Finland NordicJobsWorldwide Full time

    Join our team as a Digital Customer Experience Lead and drive sales growth while delivering exceptional customer experiences. As a Danish-speaking professional, you'll be responsible for engaging with small and medium businesses across various industries to identify their needs and opportunities.The ideal candidate will have 2-3+ years of sales experience,...


  • Helsinki, Uusimaa, Finland Unilever Full time

    Unilever's Value Channel Customer Business Development team in Helsinki is searching for a talented Customer Development Manager to drive commercial growth and competitiveness.As a Customer Development Manager, you will develop and execute commercial strategies and customer business plans, working closely with customer teams and category managers.Your...


  • Helsinki, Uusimaa, Finland Solteq Full time

    About UsSolteq is a leading provider of cutting-edge solutions for top retailers and global brands in the Nordics. Our mission is to deliver exceptional value and world-class service to our customers every day.As a key member of our team, you will play a crucial role in our customer success management process. Your primary responsibility will be to manage...


  • Helsinki, Uusimaa, Finland Vaisala Full time

    Cloud-Based Customer Service Solution ArchitectVaisala, a global leader in measurement instruments and intelligence, seeks an experienced Business Solution Owner to architect cloud-based customer service solutions on the Salesforce platform. This maternity leave replacement will focus on developing 'Customer Service' services that meet the needs of our...


  • Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full time

    At Dentsu Aegis Network Ltd., we are seeking a seasoned professional to drive the success of multiple complex customer experience (CX) programs. The ideal candidate will possess extensive experience in designing, leading, and delivering large-scale CX initiatives utilizing advanced technologies.About the RoleThe Customer Experience Director will plan,...


  • Helsinki, Uusimaa, Finland H&M Hennes&Mauritz Oy Full time

    About Us:H&M is a leading fashion retailer committed to delivering excellent customer service and driving store sales and profit.Job Summary:We are seeking a Customer Experience Specialist to join our team in Helsinki. As a key member of our sales team, you will be responsible for creating an engaging customer experience and driving store sales and...


  • Helsinki, Uusimaa, Finland Precis Digital Full time

    What We're Looking ForWe're seeking a highly skilled Customer Acquisition Manager to join our team. The ideal candidate will have a strong background in B2B marketing, with a proven track record of developing and executing successful digital strategies.About YouYou will have 4+ years of experience in B2B marketing in the Nordic & European markets.You will...


  • Helsinki, Uusimaa, Finland dentsu Full time

    About the RoleWe are seeking an experienced Customer Experience (CX) professional to lead our team in delivering integrated CX programs. As a Program Director, you will be responsible for planning, overseeing, and driving the success of multiple complex CX-projects and programs within our customer organizations.You will lead the development and execution of...


  • Helsinki, Uusimaa, Finland Deel Full time

    Key QualificationsTo succeed in this role, you'll need:A proven background (5+ years) in customer education, learning management, or similar roles, with a focus on building and managing certification programs.A strong understanding of instructional design principles and experience creating self-paced online courses and certifications.The ability to create...


  • Helsinki, Uusimaa, Finland LeadDesk Full time

    About the CompanyAt LeadDesk, our purpose is to simplify human connections between organizations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of employees. As an employer,...


  • Helsinki, Uusimaa, Finland Tepsivo Full time

    In a rapidly evolving industry dominated by outdated tools and manual processes, Tepsivo seeks to drive change through innovative solutions. We are looking for a dedicated Product Support Specialist to join our development team and contribute to this mission.About the RoleAs a key member of our team, the Product Support Specialist will focus on delivering...


  • Helsinki, Uusimaa, Finland Deel Full time

    We are seeking an experienced Director of Customer Success to join our EMEA team. As a key member of our organization, you will play a critical role in shaping our customer success strategy and driving growth and retention.About Our MissionWe aim to create a world without hiring borders, where companies can hire the best talent anywhere in the world. With...


  • Helsinki, Uusimaa, Finland Palo Alto Networks Full time

    Palo Alto Networks works hand-in-hand with large organizations around the world to keep their digital environments protected. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture.The Job Description: Major Account Manager partners with our customers to secure their...


  • Helsinki, Uusimaa, Finland Kemira Oyj Full time

    Kemira Oyj is a global leader in sustainable chemistry, driven by a passion for innovation and customer satisfaction. Our purpose is to create better every day through our chemistry, products, and services.We are seeking a People Experience Strategist to join our People & Culture function, supporting our strategy and business objectives by developing...


  • Helsinki, Uusimaa, Finland Deel Full time

    At Deel, we are shaping the future of global work by providing innovative solutions to businesses. As a key member of our team, you will play a vital role in helping us achieve our mission.About the RoleWe are seeking an experienced Director of Customer Success to join our EMEA team. In this role, you will be responsible for overseeing and managing the...


  • Helsinki, Uusimaa, Finland Bob W UK Full time

    About Bob WWe're a fast-growing tech company dedicated to providing an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality.We cater to the 21st-century traveler who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. Our climate-neutral...


  • Helsinki, Uusimaa, Finland Supercell Full time

    We are seeking a seasoned marketer with extensive product marketing experience to drive player engagement and maximize the game's commercial success. The ideal candidate thrives in a multifunctional environment, enjoys experimentation, and is obsessed with providing the best player experience.The successful candidate will be part of a live game team within...