
Travel Industry Customer Care Professional
2 days ago
Timetravels Ltd is a Finland-based tour operator that specializes in group travel to Finland, Scandinavia, Iceland, and the Baltics. We're currently seeking a Customer Service Officer to join our team.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and possesses strong analytical skills. As a key member of our customer service team, you'll be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolving customer complaints in a timely and professional manner
- Providing accurate and up-to-date information on our products and services
- Collaborating with other departments to ensure seamless customer experience
Requirements:
- Fluent Finnish written and spoken language
- Strong analytical skills and attention to detail
- Ability to work independently and as part of a team
- Proficiency in office suites (e.g. Microsoft Office)
Why Join Us?
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The chance to work with a diverse range of customers and colleagues
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