Finnish and English Speaking Support Specialist

3 days ago


Helsinki, Uusimaa, Finland Timetravels Ltd Full time

Timetravels Ltd is a Finland-based tour operator specializing in group travel to Scandinavia, Iceland, and the Baltics. We're currently seeking an International Customer Experience Officer to join our team.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and possesses strong analytical skills. As a key member of our customer service team, you'll be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

  • Provide prompt and professional responses to customer inquiries
  • Resolving customer complaints in a fair and efficient manner
  • Collaborating with other departments to ensure seamless customer experience

Requirements:

  • Fluent Finnish written and spoken language
  • Strong analytical skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in office suites (e.g. Microsoft Office)

Why Join Us?

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a diverse range of customers and colleagues


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