Customer Experience Expert

21 hours ago


Helsinki, Uusimaa, Finland LeadDesk Full time
LeadDesk: Simplifying Human Connections

We're a leading European provider of cloud-based contact center solutions, ensuring seamless customer operations. Our Site Reliability Engineering (SRE) team is at the heart of keeping our platform stable and scalable.

About this Role:

  • We're looking for a Technical Operations Specialist to join our SRE team in Helsinki. As a key member of our team, you'll handle 2nd and 3rd level support, investigate deep technical issues, and proactively improve system reliability.
  • You'll collaborate closely with engineering, product, and support teams to troubleshoot, resolve, and prevent service disruptions.
Key Responsibilities:
  • Take responsibility as the assigned on-duty engineer/officer during scheduled shifts, ensuring service reliability and prompt incident response.
  • Participate in an on-call rotation, responding to critical alerts, incidents, and calls from the LeadDesk emergency line outside business hours.
  • Troubleshoot and resolve third-level technical support issues.
  • Investigate service disruptions, identify root causes, and implement fixes or improvements.
What We Offer:
  • A base salary and compensation from 24x7 shifts, and employee benefits.
  • An opportunity to gain knowledge of maintaining business-critical and highly available infrastructure and get specialization in telco.
  • Truly international experience working with talents of 27 nationalities in 8 countries: you'll be working with a multicultural and diverse group of colleagues.
Requirements:
  • Minimum of 1-2 years of experience in an SRE, System Administration, or Tier 2 or higher technical support role.
  • Basic experience with Linux systems.
  • Ability to work under pressure and handle multiple high-priority incidents effectively.


  • Helsinki, Uusimaa, Finland Personalhuset Staffing Group Oy Full time

    We are looking for a highly skilled Customer Service Expert to provide top-notch support to our clients. As a key member of our team, you will be responsible for delivering exceptional customer experiences through active phone and email interactions in Dutch.The ideal candidate will have previous experience in customer-facing roles and excellent...


  • Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full time

    We are a leading global marketing communications company, Dentsu Group, headquartered in Tokyo, Japan. We offer a wide range of services in advertising, marketing, communication, and digital media, catering to clients across various industries.As a Program Director at Dentsu Aegis Network Ltd., you will play a key role in driving local client success,...


  • Helsinki, Uusimaa, Finland Blu Selection Full time

    About the JobWe are seeking a highly skilled Sales and Customer Care Expert to join our team. As a Sales and Customer Care Expert, you will be responsible for delivering exceptional customer experiences through various channels. This includes addressing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction.Main DutiesDeliver...


  • Helsinki, Uusimaa, Finland LeadDesk Full time

    Key ResponsibilitiesEnsuring financial success of the AI products:Making sure that our AI products generate revenue and that they help increase the value of all the other products that they enhance.Product Roadmap Ownership:Define, manage, and communicate the AI product roadmap, ensuring alignment with company goals and customer needs.Break down high-level...


  • Helsinki, Uusimaa, Finland LeadDesk Full time

    Key Responsibilities:Ensuring financial success of the AI products:Making sure that our AI products generate revenue and that they help increase the value of all the other products that they enhance.Product Roadmap Ownership:Define, manage, and communicate the AI product roadmap, ensuring alignment with company goals and customer needs. Break down high-level...


  • Helsinki, Uusimaa, Finland Blu Selection Full time

    About the RoleWe have an exciting opportunity for a Customer Experience Advocate within our leading electronics company specializing in TV and audio entertainment. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.Your Key Responsibilities:Manage customer inquiries and resolve issues promptly and...


  • Helsinki, Uusimaa, Finland H&M Hennes&Mauritz Oy Full time

    About Us:H&M is a leading fashion retailer committed to delivering excellent customer service and driving store sales and profit.Job Summary:We are seeking a Customer Experience Specialist to join our team in Helsinki. As a key member of our sales team, you will be responsible for creating an engaging customer experience and driving store sales and...


  • Helsinki, Uusimaa, Finland NordicJobsWorldwide Full time

    Join our team as a Digital Customer Experience Lead and drive sales growth while delivering exceptional customer experiences. As a Danish-speaking professional, you'll be responsible for engaging with small and medium businesses across various industries to identify their needs and opportunities.The ideal candidate will have 2-3+ years of sales experience,...


  • Helsinki, Uusimaa, Finland BASF Full time

    Become a part of BASF's success story as a Senior Account Manager in our Dispersion and Resins division. In this dynamic role, you will lead customer discussions on commercial topics, pushing the boundaries of innovation solutions that contribute to a sustainable future.About the Role:Drive customer engagement and growth through effective sales...


  • Helsinki, Uusimaa, Finland LeadDesk Full time

    About the CompanyAt LeadDesk, our purpose is to simplify human connections between organizations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of employees. As an employer,...


  • Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full time

    We are a collaborative and innovative agency, committed to helping our clients achieve their goals. As a Program Director at Dentsu Aegis Network Ltd., you will play a key role in shaping strategic growth and delivering impactful results.Your responsibilities will include fostering client relationships by being a trusted advisor who consistently delivers...


  • Helsinki, Uusimaa, Finland Deel Full time

    We are seeking an experienced Director of Customer Success to join our EMEA team. As a key member of our organization, you will play a critical role in shaping our customer success strategy and driving growth and retention.About Our MissionWe aim to create a world without hiring borders, where companies can hire the best talent anywhere in the world. With...


  • Helsinki, Uusimaa, Finland BluEdge Full time

    We are seeking a highly skilled Digitalization Expert to lead our team in delivering challenging cross-industry projects. The ideal candidate will have expertise in designing and implementing projects as a senior member of a project team, including acceptance testing and training.About the RoleThis role requires strong communication skills and the ability to...


  • Helsinki, Uusimaa, Finland Taxxa Full time

    We are seeking a highly motivated individual to join our team as a Sales and Marketing Expert.Key Responsibilities:Conduct customer outreach and develop leads.Pitch our value proposition to potential users.Register beta users and manage our sales pipeline.This role requires strong communication skills, both written and verbal, as well as proficiency in...


  • Helsinki, Uusimaa, Finland Amazon Full time

    As an AWS Solutions Expert, you will be responsible for working hand-in-hand with our customers to validate their initiatives from ideation to proof of concept. This includes leading activities such as architecture reviews, whiteboarding sessions, demos, and technical workshops.You will also be part of designing and building reference architectures, proof of...


  • Helsinki, Uusimaa, Finland Kesko Food Russia Holding Oy Full time

    We are seeking a highly skilled Power Platform and D365 Expert to join our team at Kesko Food Russia Holding Oy. As a key member of our organization, you will be responsible for delivering exceptional digital solutions that drive business growth and customer satisfaction.The ideal candidate will have a deep understanding of Power Platform and D365, and...


  • Helsinki, Uusimaa, Finland Siemens Healthineers Full time

    About the RoleThis is an exciting opportunity for a talented professional to join our team as a Customer Success Manager. In this role, you will work closely with internal teams, including project management, technical implementation, product team, professional services, and sales, to improve our offering and grow our business. You will develop a close...


  • Helsinki, Uusimaa, Finland Nordea Bank Norge ASA Full time

    Nordea is a leading bank in the Nordic economies, committed to supporting and growing these markets. Our values of openness, progressiveness, and collaboration drive our success.We empower our customers to achieve their goals, providing expert advice and support. Our team focuses on delivering exceptional customer experiences, ensuring that every interaction...


  • Helsinki, Uusimaa, Finland Tech Domain Full time

    We are looking for an experienced Hardware and Network Expert to join our team at Tech Domain. As an onsite IT & Network Support Engineer/Technician, you will be responsible for providing technical support to our clients in their area.Your responsibilities will include:Providing technical support to clientsInstalling and replacing hardware components (e.g.,...


  • Helsinki, Uusimaa, Finland Intito Full time

    The JobWe are seeking a skilled Performance Management Solution Deployment Expert to join our team. In this role, you will be responsible for deploying business planning technology solutions to help customers improve their financial planning processes.ResponsibilitiesDeploy and configure business planning technology solutions for customersProvide ongoing...