
Customer Experience Lead
2 days ago
Key Responsibilities:
Ensuring financial success of the AI products:
Making sure that our AI products generate revenue and that they help increase the value of all the other products that they enhance.
Product Roadmap Ownership:
Define, manage, and communicate the AI product roadmap, ensuring alignment with company goals and customer needs. Break down high-level business requirements into detailed product features that drive AI-based innovations.
Sales and Customer Focus:
Work closely with Sales and Customer Success teams to promote new and existing AI features internally and externally. Participate in customer and sales meetings as a senior AI product expert to explain the value of LeadDesk AI offering, collect feedback, identify pain points, and ensure AI solutions achieve product-market fit.
Go-To-Market Support:
Collaborate with Marketing to successfully launch AI-driven products, ensuring clear messaging, pricing, positioning, and product differentiation.
Engineering Partnership:
Partner with the Engineering team to define AI-related product requirements and ensure timely releases. Align technical and business perspectives to maximize product success.
Data-Driven Decision Making:
Analyze market trends, customer data, and competitive insights to make informed decisions on AI product development and strategy.
Stakeholder Communication:
Communicate AI product strategy, priorities, and updates to internal stakeholders clearly and effectively. Act as a team lead for two AI team members, contributing to a positive team culture (no direct managerial responsibilities).
-
Digital Customer Experience Lead
6 days ago
Helsinki, Uusimaa, Finland NordicJobsWorldwide Full timeJoin our team as a Digital Customer Experience Lead and drive sales growth while delivering exceptional customer experiences. As a Danish-speaking professional, you'll be responsible for engaging with small and medium businesses across various industries to identify their needs and opportunities.The ideal candidate will have 2-3+ years of sales experience,...
-
Customer Experience Advocate
6 days ago
Helsinki, Uusimaa, Finland Blu Selection Full timeAbout the RoleWe have an exciting opportunity for a Customer Experience Advocate within our leading electronics company specializing in TV and audio entertainment. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.Your Key Responsibilities:Manage customer inquiries and resolve issues promptly and...
-
Customer Experience Manager
7 days ago
Helsinki, Uusimaa, Finland Management Events Full timeOur Vision: To become the premier platform for business leaders to connect with exclusive networking opportunities, cutting-edge insights, and world-class events.We are seeking a CRM Marketing Manager to join our Marketing team as we continue to drive our growth story forward. The ideal candidate will excel at cultivating strong customer relationships,...
-
Customer Experience Specialist Role
6 days ago
Helsinki, Uusimaa, Finland H&M Hennes&Mauritz Oy Full timeAbout Us:H&M is a leading fashion retailer committed to delivering excellent customer service and driving store sales and profit.Job Summary:We are seeking a Customer Experience Specialist to join our team in Helsinki. As a key member of our sales team, you will be responsible for creating an engaging customer experience and driving store sales and...
-
Customer Experience Director
7 days ago
Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full timeAt Dentsu Aegis Network Ltd., we are seeking a seasoned professional to drive the success of multiple complex customer experience (CX) programs. The ideal candidate will possess extensive experience in designing, leading, and delivering large-scale CX initiatives utilizing advanced technologies.About the RoleThe Customer Experience Director will plan,...
-
Customer Experience Director
1 day ago
Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full timeWe are a leading global marketing communications company, Dentsu Group, headquartered in Tokyo, Japan. We offer a wide range of services in advertising, marketing, communication, and digital media, catering to clients across various industries.As a Program Director at Dentsu Aegis Network Ltd., you will play a key role in driving local client success,...
-
Sales and Customer Experience Manager
1 day ago
Helsinki, Uusimaa, Finland BASF Full timeBecome a part of BASF's success story as a Senior Account Manager in our Dispersion and Resins division. In this dynamic role, you will lead customer discussions on commercial topics, pushing the boundaries of innovation solutions that contribute to a sustainable future.About the Role:Drive customer engagement and growth through effective sales...
-
Head of Customer Experience
4 days ago
Helsinki, Uusimaa, Finland Deel Full timeWe are seeking an experienced Director of Customer Success to join our EMEA team. As a key member of our organization, you will play a critical role in shaping our customer success strategy and driving growth and retention.About Our MissionWe aim to create a world without hiring borders, where companies can hire the best talent anywhere in the world. With...
-
Lead User Experience Designer
7 days ago
Helsinki, Uusimaa, Finland Napa Ltd. Full timeAbout the OpportunityWe are looking for a highly skilled UX Design Lead to join our team at NAPA Ltd. This is an exciting opportunity to work on a variety of projects, contributing to the design and development of our Safety Solutions portfolio.The successful candidate will have a strong understanding of UX design principles and practices, with experience in...
-
Customer Experience Manager
4 days ago
Helsinki, Uusimaa, Finland LeadDesk Full timeKey ResponsibilitiesEnsuring financial success of the AI products:Making sure that our AI products generate revenue and that they help increase the value of all the other products that they enhance.Product Roadmap Ownership:Define, manage, and communicate the AI product roadmap, ensuring alignment with company goals and customer needs.Break down high-level...
-
Customer Experience Director
4 days ago
Helsinki, Uusimaa, Finland LeadDesk Full timeAbout the CompanyAt LeadDesk, our purpose is to simplify human connections between organizations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of employees. As an employer,...
-
Digital Experience Security Specialist
5 days ago
Helsinki, Uusimaa, Finland Palo Alto Networks Full timePalo Alto Networks works hand-in-hand with large organizations around the world to keep their digital environments protected. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture.The Job Description: Major Account Manager partners with our customers to secure their...
-
Customer Experience Specialist
7 days ago
Helsinki, Uusimaa, Finland Tepsivo Full timeIn a rapidly evolving industry dominated by outdated tools and manual processes, Tepsivo seeks to drive change through innovative solutions. We are looking for a dedicated Product Support Specialist to join our development team and contribute to this mission.About the RoleAs a key member of our team, the Product Support Specialist will focus on delivering...
-
Digital Experience Architect
1 day ago
Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full timeWe are a collaborative and innovative agency, committed to helping our clients achieve their goals. As a Program Director at Dentsu Aegis Network Ltd., you will play a key role in shaping strategic growth and delivering impactful results.Your responsibilities will include fostering client relationships by being a trusted advisor who consistently delivers...
-
Director of Customer Journey
4 days ago
Helsinki, Uusimaa, Finland Deel Full timeWe're looking for a seasoned Director of Customer Success to lead our EMEA team. As a key member of our organization, you will play a critical role in shaping our customer success strategy and driving growth and retention.Key ResponsibilitiesIn this role, you will be responsible for:Developing and implementing our EMEA customer success strategyDriving...
-
Customer Success Manager
4 days ago
Helsinki, Uusimaa, Finland Solteq Full timeAbout UsSolteq is a leading provider of cutting-edge solutions for top retailers and global brands in the Nordics. Our mission is to deliver exceptional value and world-class service to our customers every day.As a key member of our team, you will play a crucial role in our customer success management process. Your primary responsibility will be to manage...
-
Account Management Lead
4 days ago
Helsinki, Uusimaa, Finland Unilever Full timeAre you a results-driven Account Management Lead looking for a new challenge? We are seeking an experienced professional to join our Value Channel Customer Business Development team in Helsinki.In this role, you will be responsible for leading customer relationships, developing and executing commercial strategies and business plans, and driving positive...
-
Brasserie Team Lead
2 days ago
Helsinki, Uusimaa, Finland Eezy Oyj Full timeJob SummaryWe are seeking a seasoned Shift Leader to join our team at The Cock restaurant and bar in Helsinki. As a Shift Leader, you will play a crucial role in driving our business forward and delivering exceptional customer experiences.The successful candidate will have extensive experience in a la carte restaurant management and leadership, with a proven...
-
Athens Customer Service Job
6 days ago
Helsinki, Uusimaa, Finland Blu Selection Full timeB2B Customer Service Job in GreeceWe are looking for a highly motivated and detail-oriented B2B Customer Service Representative to join our team in Greece. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers via email and phone.Key responsibilities include:Managing financial...
-
EMEA Customer Success Leadership Role
5 days ago
Helsinki, Uusimaa, Finland Deel Full timeWe offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. As a member of our team, you'll enjoy a range of benefits, including provided computer equipment tailored to your role,...