Customer Experience Director

4 days ago


Espoo, Uusimaa, Finland Inter IKEA Systems B.V. Full time
Company Overview:
Innovative leaders with a passion for delivering exceptional customer experiences seek a challenging opportunity at Inter IKEA Systems B.V. Our mission is to create a better everyday life for the many people by designing and manufacturing functional home furnishing products that are sustainable and affordable.

Salary and Benefits:
We offer a competitive salary, as well as a wide range of comprehensive staff benefits, including flexible Smartum saldo, staff discounts on our products, healthy and delicious breakfast and lunch menus at very low prices in our staff restaurants, One IKEA Bonus, and much more.

Job Description:
This key role focuses on developing and implementing strategic plans to drive business growth through exceptional customer experiences across all touchpoints. The successful candidate will lead cross-functional teams to deliver omnichannel solutions that meet customer needs and exceed expectations.

Key Responsibilities:
  • Develop and execute strategies to enhance customer engagement and loyalty.
  • Leverage data analytics to inform business decisions and drive growth.
  • Collaborate with internal stakeholders to ensure seamless customer journeys.
  • Monitor performance metrics to optimize customer experience and business outcomes.

Required Skills and Qualifications:
To succeed in this role, you will need:
  • A minimum of 10 years of experience in customer-facing roles or equivalent.
  • Proven ability to develop and implement strategic plans.
  • Strong leadership skills with the ability to motivate and empower teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data sets and make informed decisions.

Benefits:
In addition to your salary, you will also enjoy a wide range of comprehensive staff benefits, including flexible Smartum saldo, staff discounts on our products, healthy and delicious breakfast and lunch menus at very low prices in our staff restaurants, One IKEA Bonus, and much more.

About Us:
We value all our employees equally and strive to create an inclusive work environment where everyone feels welcome and empowered to contribute their best. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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