Support Experience Specialist

2 days ago


Espoo, Uusimaa, Finland Meetingpackage Full time

We're on the hunt for a talented Customer Support Representative to join our vibrant team in Europe. As a valued member of our Customer Success crew, you'll be the first point of contact for our customers, providing top-notch support and ensuring their needs are met.

Our dream candidate is a problem-solving mastermind with a passion for delivering exceptional customer experiences. If you've got experience in the hotel or IT industries, we'd love to hear from you

Your Essential Tasks:
  1. Offer outstanding customer support via multiple channels, including live chat and ticketing systems.
  2. Work closely with internal teams to identify and address customer pain points.
  3. Drive customer satisfaction by communicating effectively and empathetically.
  4. Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
You'll Excel if You:
  • Bring 2+ years of experience in customer-facing roles or similar positions.
  • Are adept at navigating complex technical issues and finding creative solutions.
  • Share our company values: transparency, ownership, teamwork, ambition, and laughter.
  • Speak fluent English and possess excellent communication skills.


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