Product Director, Field Maintenance

2 days ago


Espoo, Uusimaa, Finland Kone México Full time

Product Director, Field Maintenance

Product Director, Field Maintenance

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers' rapidly evolving needs for speed and innovation, in a global environment.

R&D unit in KTI is responsible for developing digital services at KONE. It's the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem.

On-site & Field Maintenance tribe has a vision of providing highest customer value in service business through data driven operational excellence, technician experience and peace of mind for our customers. We ensure safety and maintainability of new KONE products & services, build smart and green (data powered) maintenance plans as well as develop key elements necessary to create the industry leading technician experience.

As Product Director, Field Maintenance, you will be at the forefront of creating a winning product plans that include a visionary long-term outlook and dynamic product roadmaps to achieve that vision. Your success will be measured by the impactful business outcomes and the genuine customer value we generate together.

You will play a crucial role in fundamentally enhancing how KONE provides services. Leveraging the transformative power of digitalization, KONE is committed to delivering the best customer experience and enhancing the daily lives of our technicians. As the world becomes increasingly connected and we gather more data, you will have the unique opportunity to explore and implement entirely new ways to service our equipment.

You are an inspirational leader with technical background in software R&D, who will lead an organization comprising of multiple agile teams developing applications and services with scaled agile development model. As the head of the tribe, you are accountable for the tribe's outcomes, their quality and operational efficiency. Continuous improvement of the tribe's operational performance and maturity are key indicators of your individual success.

You, together with the stakeholders, will set the annual and quarterly objectives for the tribe. You will establish metrics and specify key results against the metrics, to indicate the tribe's success in reaching the set objectives.

Join us in shaping the future of field maintenance and be a part of a team that is dedicated to excellence, innovation, and making a real difference.

Main Responsibilities

  1. Define and drive product strategy for On-site & Field Maintenance tribe
  2. Drive and maintain product roadmaps for the tribe
  3. Configuration of the tribe for execution efficiency
  4. Drive and prioritize tribe's continuous improvement actions
  5. Annual and quarterly objectives and KPIs for the tribe and the tribe's agile teams

To succeed in this role

  1. You have strong digital product management experience and proof of leading successfully cross-functional team in an international multisite environment
  2. You have digital acumen and knowledge of key digital technologies (cloud, data, analytics and digital services) emphasis being on data and analytics
  3. You possess business mind and capability to quantify customer value and business benefits for R&D-efforts
  4. You have great collaboration skills across R&D and business stakeholders being able to cut through organizational boundaries and complexities
  5. You motivate and inspire people towards the commonly agreed targets and excel in setting the direction and creating clarity in scaled agile environment.

The desired candidate will have

  1. Minimum of 10+ years of data-driven product leadership experience with proven track record of success stories
  2. Agile leadership experience in practice
  3. Proven experience on leading and scaling successfully digital analytics driven, customer-facing products in global scale
  4. Background in service companies providing high quality maintenance and good understanding on global trends transforming the service business across industries
  5. Complex problem-solving skills, capability to cut the elephant into pieces
  6. Experience in working in international multisite environment with high performing technology business
  7. Proven ability to engage with developers, designers, and company leaders in an inspiring, constructive and collaborative relationship

For further information, please contact hiring manager VP, Head of Services Product Management Tiina Nieminen tel. +358 40 5102886 on Wednesday, April 2nd at 10:00-11.00 o'clock EET and Friday, April 4th at 9-10 o'clock EET.

We offer

By joining our team, you will get into a fully global environment with a real purpose. We work according to Agile principles and follow scrum in our practices. This position also provides individual learning opportunities in a truly global environment. We have a relaxed atmosphere where respect for the individual is of high importance. We emphasize working together in teams and understand that proper work-life balance is important to deliver results in the long run. This role is located in Espoo, Finland. We offer flexible working time and remote working opportunities couple of days a week.

Want to join the #PeopleFlow?

If you think this could be your next inspiring challenge, please submit your application as soon as possible via our Careers-site www.kone.com/jobs latest by April 13th, 2025.

#LI-KTI

#LI-Hybrid

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