
Customer Support Representative
4 days ago
Hi there I'm Juha, and I lead our Customer Success team at MeetingPackage. I'm looking for a Customer Support Representative to join our lovely Customer Success team in Finland. We are a team of 8 people based in Europe looking for a Customer Support Representative to join us As a Customer Support Representative, you will have an essential role in ensuring customer satisfaction and service. You will be our customers' first point of contact, answering questions, providing ongoing support, and resolving any technical issues they will face.
We're a diverse team of 50+ professionals from 20+ nationalities. We value transparency, communicating with trust and honesty, and ownership, embracing an "I'll figure it out" attitude. Teamwork is essential—we learn from and support one another, always striving to win as one. Our ambition drives us to think big, tackle challenges, and continuously improve. And through it all, we never forget the importance of laughter—taking our work seriously but not ourselves, staying friendly, open, and always ready for a good laugh.
In this role, you will
- Provide exceptional customer support via live chat and ticketing systems, ensuring timely and professional responses to customer inquiries.
- Assist global customers in the Meetings & Events (M&E) industry by troubleshooting technical issues and guiding them step by step to resolve problems efficiently. Escalate complex cases to the appropriate internal teams when necessary.
- Maintain high customer satisfaction through empathetic, clear, and effective communication throughout the support process.
- Collaborate with internal teams, including Product and Engineering, to relay customer feedback and contribute to continuous improvements in the customer experience.
- Support our customers during regular office hours (9 am – 5 pm, local time).
You'll feel at home if you
- Have a couple of years of experience in customer support or similar customer-centric roles, ideally within the hotel and/or IT industry.
- Have previous experience working in hotels, preferably with an understanding of Sales & Catering (S&C) and Property Management System (PMS) software.
- Are detail-oriented and skilled in problem-solving, with a strong focus on delivering exceptional customer service and driving customer satisfaction.
- Are tech-savvy and comfortable troubleshooting customer issues while using tools like HubSpot, Slack, Gmail, and other relevant software.
- Embrace our core company values—transparency, ownership, teamwork, ambition, and laughter—which guide us daily.
- Have fluent written and spoken English. Additional languages such as French, German, or Swedish are a plus.
- Are already based in Europe, ideally in Finland, with a valid European work permit.
Why now is a great time to join?
- You're in good care. We offer a compensation package that includes a monthly salary and options. Additionally, we provide a flexible working model—remote, hybrid, or on-site—based on your preference and location. Our benefits include Occupational Healthcare (Heltti), a working-from-home budget, and company-wide kick-off events that bring everyone together.
- We're on the move. With enough capital to fuel our growth, we're committed to finding only the best people to help build a company everyone enjoys working at.
- You're joining a team, not just a company. Together, we celebrate, brainstorm, and occasionally indulge in Tuesday pizza parties during our bi-weekly team meetings at the Espoo office.
- The industry is evolving. Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.
Our hiring process
- Meeting with our Head of People
- Meeting with your future Team Lead & Director of Customer Success
- Meeting with our CEO
- Offer
About MeetingPackage
We are a software company that allows hotels and event venues to sell, operate, and manage their Meetings & Events spaces. MeetingPackage improves the Meetings & Events booking process for meeting planners and event venues.
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