Travel Support Specialist

7 days ago


Helsinki, Uusimaa, Finland Timetravels Ltd Full time

Company Overview

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We are Timetravels Ltd, a Finland-based tour operator specialising in group travel to Finland, Scandinavia, Iceland and the Baltics.

Salary and Benefits

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We offer a competitive salary and benefits package that reflects our commitment to providing excellent service for our travellers.

Job Description

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The successful candidate will provide exceptional support to both Finnish and international customers with their requests before and after the trip.

  • Send trip preparation information to customers
  • Identify and solve customer inquiries with excellent performance
  • Coordinate with other team members to ensure seamless communication
  • Monitor and address any trends or issues that may impact customer experience
  • Perform on-the-spot duties and on-call shift duties as required during peak season

Required Skills and Qualifications

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To be successful in this role, you will need:

  • Fluent written and spoken Finnish (B2 or higher)
  • Good analytical skills to identify and resolve customer issues
  • Ability to work independently and remain calm under pressure
  • Proficiency in office suites, particularly spreadsheets

Bonus Skills and Qualifications

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A background in travel or customer service would be beneficial, as well as fluency in other languages. Residency in Helsinki, Tampere, or Tallinn is also desirable.

About Us

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As a member of our team, you can expect a collaborative and dynamic work environment where you can grow and develop your career according to your strengths.

How to Apply

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If you're passionate about delivering exceptional customer experiences and have the skills to match, please submit your application through our online portal.



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