IT Support Specialist

4 days ago


Helsinki, Uusimaa, Finland AidAlly Services LLC Full time
About the Role

As a key member of our IT team, you will be the primary point of contact for users seeking technical assistance with various IT-related issues. Your expertise in troubleshooting and resolving problems will ensure seamless support across multiple platforms.

  • Deliver exceptional first-line IT support to end-users via phone, email, web, and chat.
  • Effectively log, categorize, and prioritize incidents and service requests using an ITSM tool.
  • Utilize your analytical skills to troubleshoot Windows environments, network issues, hardware/software problems, and escalate when necessary.
  • Collaborate with internal/external teams to share knowledge and best practices.
  • Foster strong relationships with customers through excellent communication and customer service skills.


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