Customer Support Specialist Alternative

3 days ago


Helsinki, Uusimaa, Finland Swappie Full time

Swappie is a pioneering company in the refurbished electronics industry, dedicated to making sustainable choices mainstream. We're seeking a highly motivated and customer-focused professional to join our international customer service team as a German-speaking specialist.

CUSTOMER SUPPORT SPECIALIST

We have an exciting fixed-term (1 year) opportunity for a customer-centric individual fluent in German. As part of our global team, you will provide top-notch support to our German customers with quality and efficiency. Our customer service lines are open from 9:00 to 17:00, Monday through Friday. We offer flexible hybrid remote working options.

KEY RESPONSIBILITIES:
  1. Deliver exceptional customer experiences via email, chat, phone, and other platforms.
  2. Collaborate with our production team to resolve Germany-specific cases.
  3. Work closely with our tech team to ensure smooth website navigation for our customers.
REQUIREMENTS:
  • Fluent written and spoken German at a professional level.
  • Strong English skills as our company's working language.
  • Residence in Finland with flexibility to work from our Helsinki office on a weekly basis.
  • Able to thrive in a dynamic, team-oriented environment.
  • Passionate about providing excellent customer service.
BENEFITS:
  1. An appreciated spot in our vibrant international team.
  2. Flexible hybrid remote working options.
  3. Access to our inspiring HQ office in Helsinki.
  4. A supportive and low-hierarchy team environment.
  5. A dynamic, fast-paced scale-up environment.


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