Infrastructure & Technology Technical Support Specialist HELSINKI, FI

3 days ago


Helsinki, Uusimaa, Finland Avature Full time

Join IBM – Where Innovation Meets Customer Service

Are you passionate about technology and customer service? Do you want to be part of a global company that thrives on innovation and development? At IBM, we bring together people from diverse backgrounds to solve complex problems for businesses and organizations across the world — and now, we're looking for you to join our team

Your role and responsibilities

We are currently seeking a Technical Support Specialist to join our Lenovo PC Support Center. In this role, you'll be part of a collaborative and dedicated team providing technical support to both consumer and corporate customers, as well as to our field technicians working onsite.

Your responsibilities will include:

  • Troubleshooting hardware and software issues via phone and remote access.
  • Diagnosing problems and providing solutions to customers and technicians.
  • Ordering spare parts and delivering technical instructions.
  • Ensuring a smooth and professional customer experience at every step.
Required education

None

Preferred education

Master's Degree

Required technical and professional expertise

We believe you're someone who:

  • Has experience and knowledge of personal computers (hardware and software) — either through education, work experience, or personal interest.
  • Prior experience of providing customer support.
  • Is flexible, proactive, and driven by problem-solving.
  • Can identify opportunities to offer additional services that benefit the customer.
  • Works well in a team and enjoys collaborating with others.
  • Keeps up-to-date with the latest in technology and innovation.
  • Speaks fluent Finnish and English.
Preferred technical and professional experience

To succeed in this role, you should also be:

  • Service-minded — always putting the customer first.
  • Stress-resistant — able to stay calm and organized under pressure.
  • Responsible and self-motivated — comfortable taking initiative and ownership of your tasks.
  • Responsive and adaptable — able to quickly understand and meet customer needs.
Job Details

Job Title: Technical Support Specialist

Job ID: 21084

City / Township / Village: HELSINKI

State / Province: Southern Finland

Country: Finland

Work arrangement: Hybrid

Area of work: Infrastructure & Technology

Employment type: Regular

Position type: Entry Level

No Travel

Company: (0047) Oy IBM Finland Ab

Shift: General (daytime)

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