
Infrastructure & Technology Technical Support Specialist HELSINKI, FI
3 days ago
Join IBM – Where Innovation Meets Customer Service
Are you passionate about technology and customer service? Do you want to be part of a global company that thrives on innovation and development? At IBM, we bring together people from diverse backgrounds to solve complex problems for businesses and organizations across the world — and now, we're looking for you to join our team
Your role and responsibilitiesWe are currently seeking a Technical Support Specialist to join our Lenovo PC Support Center. In this role, you'll be part of a collaborative and dedicated team providing technical support to both consumer and corporate customers, as well as to our field technicians working onsite.
Your responsibilities will include:
- Troubleshooting hardware and software issues via phone and remote access.
- Diagnosing problems and providing solutions to customers and technicians.
- Ordering spare parts and delivering technical instructions.
- Ensuring a smooth and professional customer experience at every step.
None
Preferred educationMaster's Degree
Required technical and professional expertiseWe believe you're someone who:
- Has experience and knowledge of personal computers (hardware and software) — either through education, work experience, or personal interest.
- Prior experience of providing customer support.
- Is flexible, proactive, and driven by problem-solving.
- Can identify opportunities to offer additional services that benefit the customer.
- Works well in a team and enjoys collaborating with others.
- Keeps up-to-date with the latest in technology and innovation.
- Speaks fluent Finnish and English.
To succeed in this role, you should also be:
- Service-minded — always putting the customer first.
- Stress-resistant — able to stay calm and organized under pressure.
- Responsible and self-motivated — comfortable taking initiative and ownership of your tasks.
- Responsive and adaptable — able to quickly understand and meet customer needs.
Job Title: Technical Support Specialist
Job ID: 21084
City / Township / Village: HELSINKI
State / Province: Southern Finland
Country: Finland
Work arrangement: Hybrid
Area of work: Infrastructure & Technology
Employment type: Regular
Position type: Entry Level
No Travel
Company: (0047) Oy IBM Finland Ab
Shift: General (daytime)
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