Software Application Support Specialist
3 days ago
We are looking for Software Application Support Specialist to strengthen our team in Helsinki At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers.
As a Software Application Support Specialist, you'll be a key player in ensuring optimal performance and services of our software applications toward internal colleagues and external customers. You'll handle level 1 and level 2 technical support for the company's software applications.
Your key responsibilities:
- Provide prompt, professional support to internal and external users, diagnosing and resolving software issues.
- Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided.
- Collaborate with development teams on issue resolution and communicate resolutions and updates to users.
- Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality.
- Work with cross-functional teams to identify and implement enhancements and improvements to the software applications.
Your efforts will have a direct impact on the stability, performance, and user experience of our products developed for Management Events' customers and internal employees.
What we're looking for:
- Experience in software application support or a similar technical support role is highly appreciated.
- Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong experience with relational databases (MySQL, MariaDB).
- Familiarity with support ticketing systems and incident management tools (Zendesk, ServiceNow, Jira, etc.).
- Knowledge of SQL and experience in querying databases for troubleshooting purposes.
- Ability to manage multiple priorities in a dynamic environment.
- A collaborative mindset with a passion for sharing knowledge and working in diverse teams.
- Experience working with multicultural and remote teams is a plus.
- Knowledge or certificate like ITILv3 is highly appreciated.
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