
Customer Support Specialist
3 days ago
About ABB Motion Services
">At ABB, we empower everyone to create sustainable solutions. Our core values: care, courage, curiosity, and collaboration drive our mission to maximize performance, uptime, and energy efficiency throughout the lifetime of electrical motion solutions.
We are a global team dedicated to serving customers around the world with innovative services. Electrical motion is applied everywhere in industries, cities, infrastructure, and transportation, making it a cornerstone of the energy revolution.
Your Role and Responsibilities
We are looking for a motivated Sales Support Engineer at ABB Oy, Drives Service, in Helsinki, Finland. As a Sales Support Engineer, you will be crucial to the success of our LV AC Drives modernization products.
Key Responsibilities:
- Making high-quality quotations and giving technical support to Local Sales Units (LSU)
- Giving technical product and process presentations to Local Sales Units (LSU) and end customers in countries
- Monitoring the order forecasts of the countries in your region
- Collaborating with order-based engineering, product management, and product development teams to improve solutions
- Staying up-to-date on product features, industry trends, and competitor offerings
- Collaborating with marketing to develop technical content for sales materials
Qualifications and Skills
To succeed in this role, you will need:
- A strong customer service mindset
- Good understanding of the service business
- Comprehensive knowledge of the portfolio of Drives (frequency converters)
- Good skills in Microsoft Office, and beneficial skills in AutoCAD and/or Creo
- Experience in the project business and/or order-based engineering
- Able to work both independently and as part of a team
- Strong presentation and negotiation skills
- Solution-focused, collaborative, analytical, and results-oriented approach
- Proficient in English, both written and spoken
- M.Sc. or B.Sc. in technology specializing in electrical or mechanical engineering or equivalent
- Possibility of global travel, 30 days in a year or more based on own interest
Why Join Us?
We value people from different backgrounds and offer a dynamic work environment. Our culture reflects our values: courage, care, curiosity, and collaboration. We believe that innovation through digitalization makes a difference for our customers and partners every day.
Join us in empowering everyone to create sustainable solutions.
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