Technical Support Specialist

4 days ago


Helsinki, Uusimaa, Finland Avature Full time

Introduction

Join IBM – Where Innovation Meets Customer Service

Are you passionate about technology and customer service? Do you want to be part of a global company that thrives on innovation and development? At IBM, we bring together people from diverse backgrounds to solve complex problems for businesses and organizations across the world — and now, we're looking for you to join our team

Your Role And Responsibilities

We are currently seeking a Technical Support Specialist to join our Lenovo PC Support Center. In this role, you'll be part of a collaborative and dedicated team providing technical support to both consumer and corporate customers, as well as to our field technicians working onsite.

Your Responsibilities Will Include

  1. Troubleshooting hardware and software issues via phone and remote access.
  2. Diagnosing problems and providing solutions to customers and technicians.
  3. Ordering spare parts and delivering technical instructions.
  4. Ensuring a smooth and professional customer experience at every step.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

We believe you're someone who:

  1. Has experience and knowledge of personal computers (hardware and software) — either through education, work experience, or personal interest.
  2. Prior experience of providing customer support.
  3. Is flexible, proactive, and driven by problem-solving.
  4. Can identify opportunities to offer additional services that benefit the customer.
  5. Works well in a team and enjoys collaborating with others.
  6. Keeps up-to-date with the latest in technology and innovation.
  7. Speaks fluent Finnish and English.

Preferred Technical And Professional Experience

To succeed in this role, you should also be:

  1. Service-minded — always putting the customer first.
  2. Stress-resistant — able to stay calm and organized under pressure.
  3. Responsible and self-motivated — comfortable taking initiative and ownership of your tasks.
  4. Responsive and adaptable — able to quickly understand and meet customer needs.
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