
Customer Success Professional
1 day ago
The Customer Success Professional will be the primary point of contact for our clients, ensuring seamless communication and strong partnerships. This role requires a deep understanding of customer needs and preferences, with a focus on driving long-term relationships and satisfaction.
Key Responsibilities:
- Act as the main point of contact for customers, ensuring smooth communication and a strong partnership.
- Build and nurture long-term customer relationships, ensuring high satisfaction and engagement.
- Proactively identify customer needs and opportunities for upselling to enhance their experience.
- Serve as the voice of the customer within HyperIn, bringing in valuable insights, wishes, and feedback to improve our product and services.
Implementation & Project Management
- Lead and oversee customer implementation projects, ensuring timely and smooth deployments.
- Manage the full customer journey, from onboarding to continuous support and success.
- Ensure successful post-release monitoring, user training, and follow-ups.
- Create and maintain self-help materials and documentation to support customer adoption.
Required Skills and Qualifications
- Experience in customer-facing roles (B2B) and a passion for customer satisfaction.
- At least 1-2 years of project management experience (planning, time management, reporting, and supervising projects).
- Understanding of the software business and service delivery processes.
- Ability to effectively upsell and recommend solutions that support the customer's success.
- Proactive and collaborative mindset with excellent time management skills.
- Strong problem-solving and communication skills in English.
- Necessary permits to work in Finland.
- Bachelor's degree or equivalent.
About Us
HyperIn is a leading mall management platform designed to streamline operations and enhance the digital experience for shopping centers. We work with top shopping centers in Europe and Asia, helping them manage their properties more efficiently and connect better with their tenants and shoppers.
We are committed to creating an inclusive environment where every voice is valued. If you're excited to shape the future of retail real estate tech, we'd love to hear from you.
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