
Customer Success Manager
24 hours ago
Solteq is a leading provider of cutting-edge solutions for top retailers and global brands in the Nordics. Our mission is to deliver exceptional value and world-class service to our customers every day.
As a key member of our team, you will play a crucial role in our customer success management process. Your primary responsibility will be to manage delivery, from planning during the sales phase to coordinating development issues with our customers and team. You will ensure that service management and customer success are at the forefront of your daily activities.
This position involves close collaboration with various stakeholders, requiring effective communication, problem-solving skills, and adaptability. You will navigate through challenging situations by asking for support and handling issues professionally. Systematic and organized ways of working will propel you forward, ensuring both big-picture understanding and smaller details are managed effectively. Our goal is to deliver on our promises to our customers.
About the Role- We are looking for a skilled professional with 3-5 years of experience in IT project and/or service management.
- A strong background in technical understanding and practical experience in managing IT projects and services is required.
- You should possess positive and energetic mindset, excellent communication skills, and the ability to simplify complex information for diverse audiences.
- Fluent communication skills in Finnish and English, both written and spoken, are essential.
- Knowledge of JIRA would be a great asset.
- Experience working with Agile, Kanban, and other related methodologies is highly desirable.
We look forward to welcoming a talented individual to our team and achieving great things together.
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