
Help Desk Professional
20 hours ago
Ubique Systems is a leading provider of innovative IT solutions. We are currently looking for a Help Desk Professional to join our team and contribute to delivering exceptional customer experiences.
The Service Desk Analyst will:
- Engage with customers through various channels (phone, email, web, chat) to resolve their IT-related queries.
- Log and prioritize incidents/requests accurately, applying relevant categorization.
- Use ITSM tools and document standard operating procedures to ensure consistent quality.
- Perform initial triage and assign incidents to relevant teams, following established protocols.
- Work collaboratively with internal teams to resolve incidents within agreed-upon SLAs.
- Provide regular updates to customers regarding incident progress and resolution status.
- Apply problem-solving skills to diagnose and resolve customer issues efficiently.
- Enhance technical expertise for effective first-time fault resolution.
- Promote a culture of knowledge sharing and continuous learning among colleagues.
- Contribute to developing comprehensive Knowledge Articles in partnership with L2 teams.
- Implement efficient escalation procedures to address complex issues.
A strong grasp of English and Swedish languages is compulsory for this position.
This is an excellent opportunity to join a dynamic organization focused on delivering world-class IT services and contributing to its continued success.
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Help Desk Expert
21 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob DescriptionThe Service Desk Operations Specialist will be responsible for handling customer inquiries and providing technical support across various channels.Key Responsibilities:Responding to customer requests in a timely and professional manner.Managing incidents from initiation to resolution.Escalating complex issues to senior technicians.Maintaining...
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Technical Help Desk Associate
20 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeUbique Systems is committed to providing exceptional IT support to our customers. We are looking for a Technical Help Desk Associate who can effectively communicate technical information to non-technical users.The Service Desk Technician will be responsible for:Responding to incoming queries via phone, email, web, and chat channels.Logging and categorizing...
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Service Desk Operations Specialist
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Helsinki, Uusimaa, Finland Ubique Systems Full timeJob SummaryWe are seeking a highly skilled IT professional to fill the position of Service Desk Analyst.Acting as the primary point of contact for all IT-related issues.Managing incidents from initiation to resolution.Collaborating with internal teams to resolve complex issues.Providing training and knowledge-sharing sessions to colleagues.Maintaining...
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Service Desk Analyst
1 day ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob TitleProcess ExpertCompetenciesLanguage Skills: EnglishLanguage Skills: SwedishIT IS_Service DeskLocationFin-HelsinkiExperience Range4-6 YearsSalary Bill RateAs per market rateNon-English Language DependencyEnglish & SwedishRemote WorkingOnsiteContract Duration6-12 Months (B2B/ Freelance contract)Job DescriptionAs a Service Desk Analyst, you will act as...
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Information Technology Service Desk
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Service Desk Technician
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Helsinki, Uusimaa, Finland The Educational Equality Institute Full timeProgram OverviewThe Educational Equality Institute's Mentorship for Ukraine Program aims to empower Ukrainian refugees by providing them with career guidance and support.Through our program, we connect experienced professionals with individuals who need help navigating the challenges of starting anew in a foreign country. Mentorship Process:Initial matching...
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