Customer Support Ambassador

2 days ago


Espoo, Uusimaa, Finland Meetingpackage Full time

We're seeking a highly skilled Customer Support Representative to join our team in Finland. As a key member of our Customer Success team, you'll play a crucial role in ensuring customer satisfaction and delivering exceptional support.

Our ideal candidate is detail-oriented, tech-savvy, and passionate about providing world-class customer service. If you have experience working in hotels or the IT industry, this could be an excellent opportunity for you.

Your Key Responsibilities:
  • Provide timely and professional responses to customer inquiries via live chat and ticketing systems.
  • Troubleshoot technical issues and guide customers step-by-step to resolve problems efficiently.
  • Maintain high customer satisfaction through empathetic and effective communication.
  • Collaborate with internal teams to relay customer feedback and contribute to continuous improvements.
You'll Thrive if You:
  • Have a couple of years of experience in customer support or similar roles.
  • Are comfortable troubleshooting customer issues using tools like HubSpot and Slack.
  • Embody our core company values: transparency, ownership, teamwork, ambition, and laughter.
  • Have fluent written and spoken English; additional languages are a plus.


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