Customer Support Representative

4 days ago


Espoo, Uusimaa, Finland EcoOnline Full time

Want to be a part of a company that's making a difference?

We're a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you'll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact

About the Role

In this role, you will be at the forefront of our commitment to excellence, serving as the primary liaison between our valued clients and our cutting-edge EHS & ESG products. Your role will involve not just logging and addressing client issues, but also ensuring their satisfaction through unparalleled support services.

Key Responsibilities:

  1. Customer Support: Ensure the timely and effective resolution of customer inquiries, complaints, and technical issues across various communication channels. Employ a customer-centric approach to maintain high customer satisfaction levels.
  2. Collaboration: Promote a culture of collaboration and open communication within the support team, as well as with other departments. Collaborate closely with key stakeholders and internal/external partners to address customer needs, share valuable insights, and provide feedback for continuous improvements.
  3. Ability to Thrive Under Pressure: Demonstrating the capacity to perform effectively and maintain composure in high-pressure situations, ensuring timely and efficient resolution of customer issues.

What we're looking for:

  • 2 years + experience within customer services, or related fields.
  • Fluent Finnish language.
  • Strong communication and customer service skills.
  • Experience of working in an IT environment and knowledge of software systems are essential for the role.
  • Ability to quickly learn new applications and technologies.
  • Ability to follow internal procedures.
  • Ability to manage own workload with confidence.
  • Ability to develop and maintain customer and key stakeholder relationships.

Our Benefits:

  • Generous Paid Time Off
  • Extended Parental Leave
  • Robust Health Coverage
  • Accelerated Learning Paths
  • Team Wellness Initiatives
  • Company-wide Events
  • Employee Resource Groups
  • Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

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