Customer Success Director

1 day ago


Helsinki, Uusimaa, Finland Management Events Full time

At Management Events, we connect decision-makers with solution providers through exclusive, high-quality events. As a Customer Success Director, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services.

About the Role

This pivotal role requires you to coach and motivate solution providers to get the most out of our invitation-only events, ensuring they generate valuable leads and connections. You'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

Key Responsibilities
  • Cultivate and manage strong, long-term relationships with clients.
  • Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
  • Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
  • Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
  • Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
  • Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.


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