Customer Experience Director

20 hours ago


Helsinki, Uusimaa, Finland Dentsu Aegis Network Full time
About the Role

We are seeking an experienced Customer Experience Director to lead our team in delivering innovative CX solutions. As a key member of our organization, you will be responsible for planning, overseeing, and driving the success of multiple complex CX-projects and programs within our customer organizations.

Key Responsibilities:
  1. Foster client relationships by being a trusted advisor who consistently delivers high-quality solutions.
  2. Act as a subject matter expert and lead consultant for CX initiatives, leveraging and driving advanced marketing, CRM, and data technology to deliver integrated CX solutions.
  3. Help shape the agency's methodology, encourage knowledge sharing across the agency, and foster a culture of learning and educating on best practices to enhance client service.
  4. Oversee a portfolio of programs and projects to maintain a clear and efficient pipeline of work.

Your Areas of Responsibility

The ideal candidate will have 10+ years of experience in delivering demanding integrated CX programs, solid business, marketing, and digital acumen, strong consultative mindset, and excellent communication skills. You will be strategic, results-driven, and eager to win new business, with fluency in English and Finnish. Additionally, you will enjoy fostering collaboration, leading teams, and diving into client challenges to deliver solutions.

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