
Customer Experience Director
20 hours ago
We are seeking an experienced Customer Experience Director to lead our team in delivering innovative CX solutions. As a key member of our organization, you will be responsible for planning, overseeing, and driving the success of multiple complex CX-projects and programs within our customer organizations.
Key Responsibilities:
- Foster client relationships by being a trusted advisor who consistently delivers high-quality solutions.
- Act as a subject matter expert and lead consultant for CX initiatives, leveraging and driving advanced marketing, CRM, and data technology to deliver integrated CX solutions.
- Help shape the agency's methodology, encourage knowledge sharing across the agency, and foster a culture of learning and educating on best practices to enhance client service.
- Oversee a portfolio of programs and projects to maintain a clear and efficient pipeline of work.
Your Areas of Responsibility
The ideal candidate will have 10+ years of experience in delivering demanding integrated CX programs, solid business, marketing, and digital acumen, strong consultative mindset, and excellent communication skills. You will be strategic, results-driven, and eager to win new business, with fluency in English and Finnish. Additionally, you will enjoy fostering collaboration, leading teams, and diving into client challenges to deliver solutions.
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