Customer Success Expert

1 day ago


Helsinki, Uusimaa, Finland Solteq Full time

We deliver cutting-edge solutions to top retailers and global brands in the Nordics, focusing on customer success and exceptional service.

About The Role

You will be an essential part of our delivery process, from planning during the sales phase to managing delivery. Your responsibilities include coordinating development issues with customers and our team, and ensuring service management and customer success are at the forefront of your daily activities.

This role requires collaboration with various stakeholders, including customers, team members, and other partners. To succeed, you will need to demonstrate systematic and organized ways of working, ensuring both the big picture and smaller details are managed effectively.

We prioritize delivering on our promises to customers. Our team includes professionals with both technical and commercial backgrounds, all sharing a strong technical understanding and practical experience in managing IT projects and services.

Required Skills:

  • 3-5 years of experience in IT project and/or service management
  • Strong problem-solving skills and ability to make well-judged recommendations
  • Positive and energetic mindset to lead customer services with confidence
  • Able to simplify complex information for diverse audiences
  • Fluent communication skills in Finnish and English, both written and spoken

PREFERRED SKILLS:

  • Knowledge of JIRA
  • Experience working with Agile, Kanban, and other related methodologies


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