
Global Customer Success Manager
3 days ago
About the Role:
We are seeking a highly skilled Senior Customer Success Manager to join our team in Helsinki or Dublin. In this role, you will be responsible for managing a diverse client portfolio based in the LATAM region.
Your Key Responsibilities:
- Manage a portfolio of 50+ customers from the LATAM region and take ownership of their success.
- Develop and execute customized strategies to drive customer adoption, growth, and advocacy.
- Collaborate with local and global teams to provide world-class solutions and consultation to meet customer needs.
- Stay up-to-date with industry trends and Supermetrics' suite of products/services to add value during customer communications.
Requirements:
- 5+ years of relevant experience in customer success or similar customer-centric positions.
- SaaS, Agency, or Martech experience is preferred.
- Excellent English skills are a must, as it's both our internal working language and the language used when communicating with customers.
- Spanish language skills are a must, Portuguese is a plus.
Benefits:
- Competitive compensation package including equity.
- Health care benefit and leisure time insurance.
- Variety of external trainings to support career development.
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