Deel Customer Success Director EMEA

2 days ago


Helsinki, Uusimaa, Finland Deel Full time
Overview

At Deel, we're building a platform that seamlessly connects companies with talent worldwide. As the Director of Customer Success in our EMEA region, you'll play a crucial role in overseeing and managing the customer journey for our SMB, MM, or Enterprise client segments.

As part of our executive team, you'll work closely with leadership to develop, implement, build, and lead the EMEA customer success strategy. Your primary objective will be to drive growth and retention by cultivating deep relationships with our largest customers and serving as their partner in achieving their goals and desired outcomes.

Key Responsibilities:
  1. Develop and lead the EMEA customer success strategy in collaboration with internal teams.
  2. Drive metrics-driven growth and expansion plans across various customer segments.
  3. Build and lead high-performing customer success teams, focusing on process development, technology implementation, and performance measurement.
  4. Nurture strategic partnerships with key stakeholders to deliver exceptional customer experiences.


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