
Customer Success Manager
2 days ago
We're hiring a Customer Success Manager
Do you have experience in Customer Success or Key Account Management and a passion for international SaaS business?
Are you a strategic thinker with a proven track record of managing enterprise customers?
Does working with top brands and retailers excite you?
Videoly is a market-leading ecommerce content management platform. We're on a path to become the global go-to content hub for online retailers and brands.
As part of our ambitious growth journey, we're looking for a Customer Success Manager to join our Customer Success team on-site in Helsinki. This role is a fixed-term parental leave replacement.
What you'll do
As a Customer Success Manager, you'll drive customer satisfaction and growth by managing our key accounts. You'll work closely with industry-leading brands and retailers, ensuring their success while identifying new opportunities. Your role will include:
- Managing and nurturing key accounts from onboarding to success, helping them achieve their goals with Videoly's service and supporting their daily operations.
- Building and strengthening customer relationships.
- Negotiating contract renewals.
- Identifying and capitalizing on upsell opportunities, both independently and together with the sales team.
- Collaborating with marketing on case studies and customer referrals.
- Advocating for customers within our internal planning and decision-making.
- Supporting the rollout of new product offerings to existing customers and keeping client information and settings up to date in our internal systems.
What you'll bring
We're looking for a proactive, strategic professional with excellent relationship-building skills. You listen actively, engage meaningfully, and understand customer needs to drive mutual growth.
Experience in SaaS and key account management is essential. Here's what we value:
- 3+ years of experience in customer success or account management, preferably in SaaS.
- A proven ability to build and nurture strong customer relationships.
- A strategic and curious mindset to spot and create growth opportunities.
- Experience in upselling.
- Excellent communication skills, both verbal and written.
- Fluency in English and Finnish (Swedish is a plus).
- A hands-on approach to process improvement and development.
With us, you get
- A unique opportunity to collaborate with international e-commerce industry leaders such as L'Oréal, Samsung, Bosch, Elkjøp Group and XXL.
- Ownership and autonomy in developing key accounts and internal processes.
- Cross-functional teamwork with solution engineering, sales, product, and marketing.
- A supportive, tight-knit community of Videolees who value teamwork and growth.
We're looking for a great match – for both of us
If you're interested or have any questions, feel free to reach out to our Head of People, Anna, at anna@videoly.co. (Please note: Due to data privacy legislation, we cannot accept applications or resumes via email.)
Submit your application today—we're eager to find the right fit The sooner, the better.
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