
EMEA Customer Success Leadership Role
4 hours ago
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. As a member of our team, you'll enjoy a range of benefits, including provided computer equipment tailored to your role, stock grant opportunities dependent on your role, employment status, and location, and additional perks and benefits based on your employment status and country.
About Our TeamOur team is dedicated to helping businesses hire anyone, anywhere, easily. We're a diverse group of individuals who share a passion for innovation and a commitment to excellence. As a customer success director, you'll work closely with our executive team and leadership to develop, implement, build, and lead the EMEA customer success strategy.
Responsibilities Include:
- Working with our executive team and leadership to develop, implement, build and lead the EMEA customer success strategy.
- Drive strategy for an entire segment (MM/SMB/ENT), while helping managers achieve their team metrics.
- Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance.
- Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes.
- Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.
- Activating and renewing our customer base, acting as the customer's main advocate within Deel.
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