Supermetrics Customer Advocate

4 days ago


Helsinki, Uusimaa, Finland Supermetrics Full time

We're a growth-minded company with a diverse team of professionals from various backgrounds. At Supermetrics, we believe in making data a marketing superpower.

We're looking for a talented customer success professional who can help us achieve this vision. As a Spanish-speaking customer advocate, you will be responsible for managing a diverse client portfolio based in the LATAM region.

About the Role:

This is a challenging yet rewarding role that requires strong organizational skills, the ability to multitask, and a proactive problem-solving approach. As a customer advocate, you will work closely with local and global teams to provide world-class solutions and consultation to customer needs.

Responsibilities:

  • Manage a portfolio of 50+ customers from the LATAM region
  • Own and drive the onboarding, adoption, renewals, growth, and advocacy of your customers
  • Collaborate with local and global teams to provide world-class solutions and consultation to customer needs

Requirements:

  • 3+ years of experience in customer success or similar roles
  • Excellent English skills
  • Near-native level or fully professional Spanish language skills (Portuguese is an added bonus)
  • Deep understanding of the LATAM region and experience working with countries in the area

Benefits:

  • Competitive compensation package
  • Excellent work equipment
  • Health care benefits and leisure time insurance
  • Variety of external trainings to support career development
],

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