Spanish Speaking Customer Service Manager

4 days ago


Helsinki, Uusimaa, Finland Supermetrics Full time

Supermetrics is a leader in data integration technology, with 15% of global advertising spend reported through our products. We help marketers master their data and turn it into insights that improve business results.

We're looking for a Spanish-speaking customer service manager to join our customer success team in Europe. The successful candidate will have a deep understanding of the LATAM region and experience working with countries in the area.

About the Role:

This is a challenging yet rewarding role that requires strong organizational skills, the ability to multitask, and a proactive problem-solving approach. As a customer service manager, you will be responsible for managing a diverse client portfolio based in the LATAM region.

Responsibilities:

  • Manage a portfolio of 50+ customers from the LATAM region
  • Own and drive the onboarding, adoption, renewals, growth, and advocacy of your customers
  • Collaborate with local and global teams to provide world-class solutions and consultation to customer needs

Requirements:

  • 3+ years of experience in customer success or similar roles
  • Excellent English skills
  • Near-native level or fully professional Spanish language skills (Portuguese is an added bonus)
  • Deep understanding of the LATAM region and experience working with countries in the area

Benefits:

  • Competitive compensation package
  • Excellent work equipment
  • Health care benefits and leisure time insurance
  • Variety of external trainings to support career development


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