Key Account Growth Specialist

10 hours ago


Helsinki, Uusimaa, Finland Videoly Full time

Videoly is a market-leading ecommerce content management platform on a path to become the global go-to content hub for online retailers and brands. As a Key Account Growth Specialist, you'll play a crucial role in driving customer satisfaction and growth by managing our key accounts.

You'll work closely with industry-leading brands and retailers, ensuring their success while identifying new opportunities. Your role will include:

  • Managing and nurturing key accounts from onboarding to success, helping them achieve their goals with Videoly's service and supporting their daily operations.
  • Building and strengthening customer relationships through active listening and meaningful engagement.
  • Negotiating contract renewals to secure long-term partnerships.
  • Identifying and capitalizing on upsell opportunities, both independently and together with the sales team.
  • Collaborating with marketing on case studies and customer referrals to enhance brand reputation.
  • Advocating for customers within our internal planning and decision-making processes.
  • Supporting the rollout of new product offerings to existing customers and keeping client information and settings up to date in our internal systems.

To succeed in this role, you should have a proven ability to build and nurture strong customer relationships, a strategic and curious mindset to spot and create growth opportunities, and excellent communication skills, both verbal and written.



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