Sales and Service Operations Director

1 day ago


Espoo, Uusimaa, Finland Fortum Full time

Nordic Customers Operational Excellence

Fortum is committed to delivering clean energy and reliable operations to its customers. As a Development Manager, you will play a crucial role in shaping our operational excellence strategy, driving project management, and supporting stakeholder engagement.

Our goal is to power a world where people, businesses, and nature thrive together. We achieve this by generating and delivering clean energy reliably, helping industries decarbonize their processes, and growing sustainably.

Key Responsibilities Include:

  • Project Portfolio Management: Ensure alignment with strategic goals and successful completion of projects.
  • Strategic Initiative Identification: Identify initiatives that support the organization's strategy.
  • Project Management: Drive specified projects from idea to completion, meeting objectives and deadlines.
  • Methodology Support: Provide guidance and support in project management methodologies and best practices.
  • Stakeholder Engagement: Collaborate with stakeholders to ensure project alignment and successful delivery.
  • Performance Monitoring: Track and report on project performance, making recommendations for improvements.

About You

To succeed in this role, you should have:

  • 5+ years of relevant experience leading/managing business/process development.
  • Strong project management skills and experience of leading large change initiatives as well as experience of agile methodologies to deliver value.
  • Previous experience of developing customer service and/or sales operations.
  • Self-driven, innovative, and solution-focused approach.
  • Leadership and coaching abilities to drive changes.
  • Excellent communication skills in English.
  • University degree (or similar education), preferably in business, management, or engineering.

We Offer

  • Possibility to contribute to Fortum's purpose of powering a world where people, businesses, and nature thrive together.
  • You will work together with experienced colleagues across the Nordics and make millions of consumer and business customers' lives easier.
  • A challenging position with great development opportunities.
  • You will be part of the Nordic Customers Operational Excellence Leadership team where we ensure end-to-end process development.
  • Possibility to contribute to the delivery of reliable energy and decarbonization within the Nordics.
  • Hybrid remote work opportunity.

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