Retail Operations Manager

4 days ago


Espoo, Uusimaa, Finland Retailors Full time

Job Overview:

The Head Coach position is responsible for the success of the store by hiring, training, and developing a high-performing team who are brand passionate and love to win. As a luxury brand retailer, you will ensure a premium consumer experience and create a great place to work for all employees.

Main Responsibilities:

Team Development & Leadership

  • Elevate and hire top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performance sales team.
  • Consistently build employee knowledge through continuous product training, action plans, and task delegation based on DORs.
  • Continuously train, coach, and provide qualitative feedback using reward and recognition processes to improve team engagement and performance.
  • Develop strategies for succession planning through monthly one-on-one conversations with the leadership team and creating individual development plans for their continued growth.

Leadership & Communication

  • Demonstrate superior communication and customer service skills by sharing successes, opportunities, and solutions to drive employee engagement.
  • Participate fully in Conference Calls & Team Meetings.
  • Maintain personal integrity and expect the same from your team.

Store Operations & Planning

  • Oversee daily operational procedures and ensure successful store operation in all areas.
  • Identify and execute efficiencies and best practices.
  • Schedule effectively according to payroll, sales trends, and athlete performance to maximize opportunity.
  • Ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing.
  • Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.
  • Collaborate with the Business Planner to set specific, actionable goals based on established KPIs.

Qualifications & Requirements:

  • Minimum 3 years' experience in retail leadership with a focus on operations, budgeting, planning, customer service, sales, and people leadership and management.
  • Extensive experience leading customer service delivery in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Strong coaching and mentoring abilities.
  • Ability to work weekends, evenings, and holidays as needed.


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