
Digital Customer Experience Manager
4 days ago
Nordea Bank Norge ASA is looking for a Digital Customer Experience Manager to join our team in Personal Banking Analytics Finland. As a key member of our digital customer journey team, you will work closely with stakeholders to drive business growth and improvement through data analysis and visualization.
About the RoleYou will be responsible for building the omnichannel customer journey seamless experience by connecting different data sources across our platforms and applications. This includes sending relevant personalized messages to our customers offering the right product or service, in the right channel, at the right time.
Key Responsibilities:
- Act as a link between data and omnichannel customer journey development, working on e.g. product portfolio, sales funnels, campaign performance, sales reports, customer segmentation, or propensity models for marketing.
- Participate actively in the work of digital customer journey teams, training and coaching the team to utilize data & analytics.
- Provide regular updates and insights on how omnichannel business is developing, including sales, activity performance, customer behavior, pricing, process steps, and demand.
- Contribute to the setup of customer engagement activities, analyzing data to identify target groups, evaluate data availability, support utilizing sufficient control groups, monitor the outcome of activities, and evaluate results.
- Recommend and perform analysis of different data sources to spot development trends and pain points.
- Collaborate with a wider data analyst community to build analytics & tools needed for business development.
This is an exciting opportunity to work with a highly quantitative discipline or specialisation such as Computer Science, Physics, Statistics, Mathematics, Engineering, Economics, or Finance. If you have a passion for teaching others and supporting less experienced data users, with the ability to inspire and motivate, we want to hear from you.
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