Senior Product Owner for Customer Experience Management area

2 days ago

Helsinki, Uusimaa, Finland Nordea Bank Norge ASA Full time
Senior Product Owner for Customer Experience Management area

Job ID: 28033

Would you like to join our international team and support the work around data driven customer insights? We are looking for an experienced SAFe Product Owner to join one of our agile teams and in collaboration with different business stakeholders across Nordea to lead the development of Customer Experience Survey through enhancements to the existing processes and onboarding to the new Experience Management Platform, Qualtrics.

About our team

Meet the Product Management team within Group Data Management and Data Factory unit. Our role is to add value by making data easily available and create new data solutions for Nordea's many internal departments so they can work more efficiently with the vast data that exists within the bank.

Our team plays a valuable role in understanding the business needs of our stakeholders and leading the development and enrichment of the Customer Experience Survey application.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you'll be doing

Main responsibilities in this role:

  1. Contribute to the development of the experience management domain, working closely with cross-functional teams to ensure successful implementation of the Customer Experience Survey and onboarding to the Qualtrics platform.
  2. Actively collaborate with the Product Manager, business stakeholders, and architects to understand their business and technical needs, and build/manage the team backlog from collected requirements.
  3. Create high-quality deliverables, including requirements and technical specifications that define and support the deliveries.
  4. Contribute to the vision and roadmap planning by building and maintaining the team's backlog.
  5. Actively participate and contribute to the agile release train ceremonies and events, setting the direction and purpose and driving the objectives on the team level.
  6. Act as a role model by creating an atmosphere of collaboration and transparency, confidence, continuous improvement, and trust.

Who you are

You will join a team of highly skilled people where continuous learning is a virtue. We believe in high-performing teams where everyone plays a role in reaching out for our mission to deliver world-class solutions.

Your background and skills include:

  1. Experience leading projects and cross-functional development teams within IT.
  2. Skilled communicator with proven ability to drive deliveries.
  3. Customer-centric attitude and a strong will to succeed.
  4. Excellent collaboration and stakeholder management skills.
  5. Understanding of customer master data.
  6. Basic knowledge of customer surveys.
  7. Experience translating business needs into technical requirements and ability to set clear objectives for the development teams.
  8. Ability to connect team-level objectives to the business vision and long-term product roadmap.
  9. An ability to motivate both yourself and others.
  10. A responsive, organized, and professional nature, and dedication to project success.
  11. A strong solution-oriented and analytical mindset.
  12. Understands the core principles of GDPR and how to handle PII data.
  13. Experience with the Qualtrics platform considered an advantage.

It would be ideal if you also have:

  1. Bachelor's or Master's degree in a relevant field.
  2. At least 2 years of experience working as a Product Owner in an agile setup.
  3. Experience working with distributed global teams.
  4. Fluency in spoken and written English.
  5. SAFe knowledge and understanding.

What we offer

People come here when they want to get somewhere. For some, it's to take their career to the next level. For others, it's to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop, and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics, and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community.

If this sounds like you, get in touch

Next steps

Submit your application no later than 13/01/2025.

For more information, you're welcome to contact Anna Bogusevica at anna.bogusevica@nordea.com.

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