Finnish Speaking Key Account Manager

3 days ago

Helsinki, Uusimaa, Finland Digital Workforce Full time

We are a well-established leader in the field of Business Process Automation (BPA) and Robotic Process Automation (RPA). Our success is not solely defined by our impressive revenue and growth but by the profound trust our customers have in our services.

With over 250 global clients, our dedication to meeting their unique needs is our compass. Our clients, primarily within the healthcare sector, regard us as a key partner in their digital transformation journey. We thrive on this trust, which has been earned through our relentless pursuit of excellence, our innovative approach, and our deep understanding of their businesses. Join our team, where your passion for building connections fuels our collective success.

Currently, we are looking for FINNISH SPEAKING KEY ACCOUNT MANAGER (Social and healthcare sector).

As a Key Account Manager, you will be responsible for managing and nurturing relationships with our key Nordic customers in the social and healthcare sector. You will play a crucial role in driving value for our clients and the organization by excelling in creating long-term partnerships, uncovering strategic opportunities, and delivering impactful business results. Your main goal is to help our healthcare clients in their process automation journey to release healthcare professionals' time for care processes, improve customer/patient experience, reduce customers' process costs, and improve care effectiveness and outcomes.

What will you do:

  • Build and nurture relationships with key stakeholders, establish trustworthiness and genuine connections within client teams, support them in exploring their needs.
  • Identify and drive large-scale opportunities for revenue growth, working closely with clients to align our offerings with their strategic objectives in a compelling way.
  • Organize and lead the work of your own customer's customer management teams consisting of customer success manager, operation manager, and healthcare analysts.
  • Lead sales cycles from discovery to closure, ensuring alignment with customer needs and organizational capabilities. Manage and consistently achieve sales quotas.
  • Develop and execute account plans for strategic clients, focusing on growth opportunities, risk mitigation, and long-term partnership success.

What we offer:

  • Opportunity to influence the automation journey within the healthcare sector.
  • Interesting work environment with an international twist.
  • Great benefits package and company culture, where caring for each other is key
  • Encouraging attitude towards learning mindset and self-development: taking part in seminars, events, courses, knowledge sharing.
  • Possibility to work remotely within the country of employment - Sweden or Finland (due to customer work ideally, if you live near Stockholm or Helsinki).

We might be looking for you, if you have:

  • Extensive experience in the Nordic public healthcare sector, particularly within customer relations or care pathway and process development.
  • Demonstrated success in driving digital transformation projects within the Nordic public healthcare sector.
  • Proven track record of maintaining and expanding customer relationships and a deep commitment to customer satisfaction and the ability to build customer trust for yourself and Digital Workforce.
  • Ability to identify and transform opportunities into impactful business outcomes, on your own and as part of the sales team.
  • Strong teamwork, communication, and problem-solving skills.
  • Excellent communication and negotiation skills, with fluency in Finnish and English (fluency in Swedish is considered a plus).
  • Clinical healthcare background is considered a major advantage.

Apply with your CV or link to LinkedIn (or other professional site) by the 15th of February 2025. Please note that we will start interviews as soon as potential candidates are identified and may close the job post earlier.

About us:

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage.

Globally, over 250 large customers use Digital Workforce's services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.

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