CX Strategy Lead

1 day ago


Helsinki, Uusimaa, Finland Dentsu Aegis Network Full time
Our organization is looking for a CX Strategy Lead to drive the development and execution of delivery approaches and plans for CX programs owned by them. This role requires a strong hands-on approach, empowering the environment that enables teams to deliver exceptional solutions for our clients. The successful candidate will ensure meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities, and original thinking.

The ideal candidate will have 10+ years of experience in delivering demanding integrated CX programs, solid business, marketing, and digital acumen, strong consultative mindset, and excellent communication skills. You will be strategic, results-driven, and eager to win new business, with fluency in English and Finnish. Additionally, you will enjoy fostering collaboration, leading teams, and diving into client challenges to deliver solutions.

Key Responsibilities:
  • Foster client relationships by being a trusted advisor who consistently delivers high-quality solutions.
  • Act as a subject matter expert and lead consultant for CX initiatives, leveraging and driving advanced marketing, CRM, and data technology to deliver integrated CX solutions.
  • Help shape the agency's methodology, encourage knowledge sharing across the agency, and foster a culture of learning and educating on best practices to enhance client service.

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