Digital Transformation Manager

2 days ago


Helsinki, Uusimaa, Finland Dentsu Aegis Network Full time
CX Program Director

We are Finland's most integrated and collaborative agency. We believe in one simple truth: Marketing has the magic to build meaningful relationships between people and brands. We create valuable integrated experiences through media, content, data, and technology. If you have extensive experience with designing, leading, and delivering large and complex projects utilizing advanced customer experience technologies, keep reading.

This role requires a strong understanding of marketing technologies (e.g., Salesforce, Adobe), customer data, technology consultancy industry, and good networks. The ideal candidate will have 10+ years of experience in delivering demanding integrated CX programs, solid business, marketing, and digital acumen, strong consultative mindset, and excellent communication skills. You will be strategic, results-driven, and eager to win new business, with fluency in English and Finnish. Additionally, you will enjoy fostering collaboration, leading teams, and diving into client challenges to deliver solutions.

Key Responsibilities:
  1. Foster client relationships by being a trusted advisor who consistently delivers high-quality solutions.
  2. Act as a subject matter expert and lead consultant for CX initiatives, leveraging and driving advanced marketing, CRM, and data technology to deliver integrated CX solutions.
  3. Help shape the agency's methodology, encourage knowledge sharing across the agency, and foster a culture of learning and educating on best practices to enhance client service.
  4. Oversee a portfolio of programs and projects to maintain a clear and efficient pipeline of work.


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