CX Program Director

2 weeks ago

Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full time

We are Finland's most integrated and collaborative agency.

We believe in one simple truth: Marketing has the magic to build meaningful relationships between people and brands. We create valuable integrated experiences through media, content, data, and technology. Do you have extensive experience with designing, leading and delivering large and complex projects utilizing advanced customer experience technologies? If so, keep reading.

About Your Role

At dentsu, the Program Director plans, oversees and drives the success of multiple complex CX-projects and programs within our customer organizations, focusing on data, technology, people and processes. Hence, you are responsible for the program but will guide and collaborate closely with skilled project managers and technical consultants and specialists, who drive and contribute to specific projects related to the overall program.

You will lead the development and execution of delivery approaches and plans for CX programs owned by you, while also empowering the environment that enables teams to deliver exceptional solutions for our clients. A strong hands-on approach is needed to be successful in this role.

You will ensure that meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking.

Your Areas of Responsibility

  1. Foster client relationships by being a trusted advisor who consistently delivers high-quality solutions. Build and maintain day-to-day relationships with key clients' senior stakeholders and act as a point of escalation for program-related issues.
  2. Act as a subject matter expert and lead consultant for CX initiatives, leverage and drive advanced marketing, CRM and data technology to deliver innovative, integrated CX solutions. Simplify complexity by e.g. designing impactful data/tech architecture and creating actionable roadmaps and execution plans based on identified client needs, objectives and strategy.
  3. Help shape the agency's methodology, encourage knowledge sharing across the agency and foster a culture of learning and educating on best practices to enhance client service.
  4. Oversee a portfolio of programs and projects to maintain a clear and efficient pipeline of work.
  5. Identify key data points and measurements to show the impact of our approach and strategy on the client's business objectives.
  6. Provide assistance to project and/or consultants in overcoming challenges and support them in driving the projects to completion.

Who Are You?

You have solid business, marketing, and digital acumen, strong consultative mindset with experience in delivering demanding integrated CX programs.

You have 10 + years of relevant experience.

You have a deep understanding of marketing technologies (e.g. Salesforce, Adobe), customer data, technology consultancy industry and good networks.

You are strategic, results-driven, and eager to win new business.

You speak and write fluently in Finnish and English.

You enjoy fostering collaboration, leading teams, and diving into client challenges to deliver solutions.

What Does Dentsu Offer?

  1. Award-Winning Excellence: Work in Finland's #1 agency, measured by independent global rankings.
  2. Career Growth & Learning Opportunities: Accelerate your career through continuous learning, leadership opportunities, and tailored career progression.
  3. Collaborate with the Best: Partner with industry experts, top-tier clients, and an international network.
  4. Flexible & Hybrid Work: Work-life balance with hybrid and flexible arrangements.
  5. Comprehensive Benefits: Sports, culture, lunch, and wellbeing benefits, along with mental health support programs.
  6. Vibrant Workplace: Our office in the heart of Hakaniemi provides a collaborative, innovative, and inspiring work environment.
  7. Safe & Inclusive Workplace: We advocate for diversity, equity, and inclusion so everyone feels welcome and valued.

Dentsu Group is a global marketing communications company headquartered in Tokyo, Japan. It is one of the largest advertising and media firms in the world. The company offers a wide range of services in advertising, marketing, communication, and digital media, catering to clients across various industries.

Joining dentsu is an opportunity to produce career-defining work. Along the way, you will team up with inspiring colleagues and encounter a rich variety of clients, cultures, and experiences.

We help clients to win, keep, and grow their best customers and achieve meaningful progress for their businesses with the best-in-class services and solutions in media, CXM, and creative.

Additional information:

Are you ready to play a key role in driving local client success, shaping strategic growth, and delivering impactful results? We'd love to hear from you

We offer a full-time permanent position with a 6-month probationary period, and you will be based at our office in Helsinki, Finland. The position will be filled as soon as we have found the right candidate. Please note, that we can only accept an application from you if you are already permitted to work in Finland (EU/EEA nationals, work visas, etc.) and are already locally present.

For further questions, please contact:

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