Customer Journey Lead

2 days ago


Helsinki, Uusimaa, Finland Deel Full time
About the Role

We're seeking an experienced Customer Journey Lead to join our Deel EMEA team. In this critical position, you'll oversee the development and execution of customer success strategies across our SMB, MM, or Enterprise client segments.

Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, collaborating with various internal teams to ensure seamless engagement, growth, and retention of our customer base.

Responsibilities include:
  1. Driving strategy development and implementation for an entire segment (MM/SMB/ENT).
  2. Leading cross-functional workflows with Sales, Product, and Engineering teams to deliver top-notch customer experiences.
  3. Activating and renewing our customer base, acting as the customer's main advocate within Deel.


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