Senior Customer Education Program Manager

4 days ago

Helsinki, Uusimaa, Finland Deel Full time
Who We Are Is What We Do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.

Role Overview

As the Senior GTM Enablement Manager who owns our Customer Education Program, you will be responsible for creating, building, and managing a customer certification program designed to elevate our customers' product knowledge and skills. This program will empower our users to become proficient with Deel's platform while providing formal recognition of their expertise.

Key Responsibilities:

  1. Certification Program Design: Lead the creation of a comprehensive customer certification program, including course content, structure, and assessment criteria. Develop certification tracks that are aligned with key product features, user goals, and company goals.
  2. Self-Serve Learning Paths: Design and build self-paced online courses that allow customers to learn at their own speed, with clear progression from beginner to advanced levels.
  3. Develop Certification Exams: Create interactive, engaging certification exams that validate customers' skills and knowledge of the product.
  4. Program Communication: Proactively communicate program benefits and new certification opportunities to customers, encouraging participation and fostering a sense of accomplishment.
  5. Cross-Department Collaboration: Work closely with Product teams, Customer Success, and Marketing to ensure content accuracy and alignment with product updates and goals. Ensure smooth coordination across departments to promote and sustain the certification program.
  6. Metrics and Reporting: Establish and track key metrics to evaluate program success, such as certification completion rates, customer satisfaction, and the impact on customer engagement and product adoption.
  7. Content Updates: Continuously refine and update certification content to keep it relevant with product changes, customer feedback, and industry trends.
  8. Customer Engagement: Build strategies to engage customers and encourage certification program participation, leveraging targeted campaigns and rewards for those who achieve certification.
Key Qualifications

  1. Proven experience (5+ years) in customer education, learning management, or similar roles, with a focus on building and managing certification programs.
  2. Strong understanding of instructional design principles and experience creating self-paced online courses and certifications.
  3. Ability to create clear, engaging, and effective educational content for a diverse customer base.
  4. Experience with Learning Management Systems (LMS), digital adoption platforms, and certification tools.
  5. Strong communication skills, with the ability to explain complex topics in an easy-to-understand and engaging manner.
  6. Analytical mindset with the ability to measure and optimize program success based on data and customer feedback.
  7. Experience developing detailed project plans including timelines, milestones, budgets, resource allocation, and risk assessments.
  8. Can successfully manage stakeholder expectations, addressing concerns, and building strong relationships.
  9. Can work independently as a thought leader with a high level of situational awareness, using own initiative to identify and solve problems.
  10. Results-driven and entrepreneurial with a consistent track record of 'getting it done' in a dynamic environment.
  11. Extensive experience working in the fast-paced technology sector.
Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

  1. Provided computer equipment tailored to your role.
  2. Stock grant opportunities dependent on your role, employment status and location.
  3. Additional perks and benefits based on your employment status and country.
  4. The flexibility of remote work, including WeWork access where available.
DISCLOSURE

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

At Deel, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
#J-18808-Ljbffr

  • Senior SAP S4HANA Program Lead

    1 week ago

    Helsinki, Uusimaa, Finland Infosys Limited Full time

    As a seasoned Senior SAP S4HANA Program Lead, you'll be responsible for anchoring the engagement effort for solution design, development, and deployment. Your expertise will be instrumental in guiding teams on project processes and deliverables, ensuring seamless execution and successful project outcomes.You'll work closely with the offshore team, fostering...

  • Program Planner Senior

    6 days ago

    Helsinki, Uusimaa, Finland Lokki Henkilöstöpalvelut Oy Full time

    We are seeking a Senior Program Planner for our client in the manufacturing industry. The role will start as soon as a suitable candidate is found. This is initially a 6-month project, with the possibility of a 12-month extension.Job description:The Program Planner will be responsible for:Creating, monitoring, and updating individual workstream plans in...

  • Senior Technical Consultant

    1 week ago

    Helsinki, Uusimaa, Finland Amazon Full time

    Senior Technical Consultant (Sr. TAM) - AMAZON Web Services, Korea, Telco&MediaAs a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to...

  • CX Program Director

    6 days ago

    Helsinki, Uusimaa, Finland dentsu Finland Full time

    Do you have extensive experience with project management and a track record of delivering large and complex digital projects - keep readingAt dentsu, the Program Director oversees and drives the success of multiple complex digital projects and programs within our customer organisations. Hence, you are responsible for the program but will guide and...

  • Senior Customer Marketing Specialist

    3 days ago

    Helsinki, Uusimaa, Finland Nexi Group Full time

    Job DescriptionWhy join us in 2025?Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.About The Merchant Solutions...

  • Senior Customer Success Manager, LATAM

    3 days ago

    Helsinki, Uusimaa, Finland Supermetrics Oy Full time

    Senior Customer Success Manager, LATAM - Spanish SpeakingWe're looking for a Senior Customer Success Manager to join our Customer Success team in Helsinki or DublinIn this role you will:Manage a diverse client portfolio based in LATAM regionHelp our customers achieve their desired outcomes and solve their challengesBe a part of a world-class customer success...

  • Senior Account Manager

    15 hours ago

    Helsinki, Uusimaa, Finland Basf venezolana, s.a. Full time

    Senior Account Manager - Dispersions and ResinsWHAT YOU CAN EXPECTAs a Senior Account Manager, you will be leading customer discussions on commercial topics in the areas of:Paper and board coating bindersTo ensure a seamless customer experience, you will be responsible for collaborating and maintaining effective communication with key internal stakeholders...

  • Senior IT Manager

    1 week ago

    Helsinki, Uusimaa, Finland Napa Ltd. Full time

    NAPA is a leading maritime software and data services provider for ship design and operations to enable safer, more sustainable, and future-proof shipping. We are now looking for a Senior IT Manager to join our global DevOps team. As a Senior IT Manager, you will be responsible for driving the development and continuous improvement of our IT environment and...

  • Senior IT Manager

    6 days ago

    Helsinki, Uusimaa, Finland Napa Ltd. Full time

    NAPA is a leading maritime software and data services provider for ship design and operations to enable safer, more sustainable, and future-proof shipping. We are now looking for a Senior IT Manager to join our global DevOps team. As a Senior IT Manager, you will be responsible for driving the development and continuous improvement of our IT environment and...

  • Global Customer Journey Expert

    3 days ago

    Helsinki, Uusimaa, Finland Remote Full time

    About the OpportunityWe are looking for an experienced Senior CRM & Lifecycle Marketing Specialist to join our global marketing team. As a key player, you will be responsible for designing and implementing customer-centric lifecycle programs that drive business growth and customer success.You will have the opportunity to work with a talented team of...

  • Senior and Junior Specialists in Human Development

    1 week ago

    Helsinki, Uusimaa, Finland NTU International AS Full time

    Senior and Junior Specialists in Human DevelopmentNTU is searching for consultants (short and long-term) for an upcoming EU tender in Sub-Saharan Africa, Technical support (including on 'evaluations') to manage the Support Measures (Technical Assistance Component) for the Multiannual Indicative Programme.Location: Sub-Saharan Africa and Europe...

  • Senior Director of Customer Acquisition

    1 week ago

    Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full time

    We are looking for a Head of Growth and Optimization to join our team at Remote. The successful candidate will be responsible for driving business growth and revenue through data-driven decision making and innovative strategies.The Head of Growth and Optimization will work closely with cross-functional teams to develop and implement growth initiatives,...

  • Global Customer Success Manager

    3 days ago

    Helsinki, Uusimaa, Finland Supermetrics Oy Full time

    About the Role:We are seeking a highly skilled Senior Customer Success Manager to join our team in Helsinki or Dublin. In this role, you will be responsible for managing a diverse client portfolio based in the LATAM region.Your Key Responsibilities:Manage a portfolio of 50+ customers from the LATAM region and take ownership of their success.Develop and...

  • Senior Project Manager

    2 hours ago

    Helsinki, Uusimaa, Finland SSAB Europe Oy Full time

    Are you an experienced Project Manager with a passion for driving IT transformation and a strong commitment to sustainability? Do you have extensive experience with modern SAP technologies and large-scale implementation projects? If so, we have an exciting opportunity for you. Join us as a Senior Project Manager and help shape the future of our business...

  • Senior Project Manager, Marine

    6 days ago

    Helsinki, Uusimaa, Finland ABB Oy Full time

    At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.Your role and responsibilitiesWe are looking for a...

  • Sales Program Manager

    2 days ago

    Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full time

    Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply...

  • Senior Manager, Compensation

    1 day ago

    Helsinki, Uusimaa, Finland Wolt Full time

    At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming...

  • Senior Experience Manager

    3 days ago

    Helsinki, Uusimaa, Finland Nordea Bank Norge ASA Full time

    About the JobThis role involves leading the development of our Customer Experience Survey application, working closely with cross-functional teams and stakeholders. As a Senior Product Owner, you will be responsible for driving deliveries, collaborating with stakeholders, and ensuring successful implementation of the Customer Experience Survey and onboarding...

  • Customer Success Manager

    1 week ago

    Helsinki, Uusimaa, Finland Meltwater Group Full time

    Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful...

  • Executive Program Lead

    3 days ago

    Helsinki, Uusimaa, Finland Supermetrics Oy Full time

    We are a multicultural, resourceful, and collaborative team dedicated to making data a marketing superpower. As Organization Development Specialists, we help marketers master their data and turn it into insights that improve business results and predict the best next step.About the RoleWe're seeking an experienced Organization Development Specialist to join...