Global Benefits Management Professional

2 days ago


Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full time

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. Our team makes it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist. This individual contributor role is part of the EOR (Employer of Record) Operations team.

The EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries. On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.

You will report to our Benefits Operations Manager. In this role, you will be responsible for providing delightful support to Employees and Clients re: Benefits in multiple areas. You will process and solve tickets and escalations in Zendesk/e-mail, execute data-related tasks with care and precision, and help define/detail and execute on Standard Operating Procedures.

Key Responsibilities
  • Provide delightful support to Employees and Clients re: Benefits in multiple areas
    • Benefits plans key attributes, including pricing, coverage, and claims
    • Benefits plans enrollment and unenrollment
    • Benefits invoicing/billing
    • Benefits Remote platform
    • Benefits vendors' platforms
  • Process and solve tickets and escalations in Zendesk/email
  • Execute data-related tasks with care and precision
  • Help define/detail and execute on Standard Operating Procedures


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