German Language Customer Support

2 days ago


Helsinki, Uusimaa, Finland NordicJobsWorldwide Full time

About NordicJobsWorldwide

We are a leading global technology and services company that powers the brands of the future. With a presence in over 70 countries, we deliver innovative solutions that drive business growth and success.

We're proud of our achievements, having been recognized as one of the 'World's Best Workplaces' and 'Best Companies for Career Growth.' Our commitment to excellence and employee satisfaction reflects our dedication to being a top employer.

Job Summary

As a Customer Service Representative, you will play a critical role in ensuring that customers receive exceptional support through various channels. You will need to identify and resolve user issues efficiently, providing expert guidance and solutions.

To excel in this role, you should possess excellent communication and problem-solving skills, with the ability to learn new technologies quickly. A strong background in customer service, tech support, or a related field is essential.

Key Responsibilities

Your key responsibilities will include:

  1. Providing exceptional customer service via chat, email, and phone
  2. Troubleshooting user issues with the platform and offering guidance and solutions
  3. Educating users on the platform's features and helping them get the most out of their websites
  4. Working closely with the product and development teams to resolve complex technical issues
  5. Staying up to date with new program features and updates to provide accurate support
  6. Collecting and relaying user feedback to improve overall user experience

Requirements and Perks

We offer a range of benefits, including:

  • Competitive salary and performance bonus
  • Full-time contracts with indefinite duration
  • Central location in Lisbon, Portugal
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
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