Global Help Desk Agent

4 days ago


Helsinki, Uusimaa, Finland NordicJobsWorldwide Full time

NordicJobsWorldwide Overview

We are a global technology and services leader that powers the brands of the future. Our client base includes well-known brands across various industries, and we strive to deliver innovative solutions that drive business growth.

We've received recognition for our achievements, being named one of the 'World's Best Workplaces' and 'Best Companies for Career Growth.' These accolades reflect our commitment to excellence and employee satisfaction.

Job Responsibilities

As a Customer Service Representative, your key responsibilities will include:

  1. Providing exceptional customer service via chat, email, and phone
  2. Troubleshooting user issues with the platform and offering guidance and solutions
  3. Educating users on the platform's features and helping them get the most out of their websites
  4. Working closely with the product and development teams to resolve complex technical issues
  5. Staying up to date with new program features and updates to provide accurate support
  6. Collecting and relaying user feedback to improve overall user experience

Requirements and Qualifications

To excel in this role, you should possess:

  • A high level of German (written and oral) and fluency in English (B2)
  • Experience in customer service, tech support, or a similar role
  • Strong communication skills, both verbal and written
  • Tech-savviness, with the ability to quickly learn new software and tools
  • Excellent problem-solving skills and patience when dealing with users

Perks and Benefits

We offer a range of benefits, including:

  • Competitive salary and performance bonus
  • Full-time contracts with indefinite duration
  • Central location in Lisbon, Portugal
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes


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