
Technical Support Specialist
2 days ago
About Us
NordicJobsWorldwide is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
We're proud to be recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.'
Job Description
As a Customer Service Representative, you will provide exceptional customer service via chat, email, and phone to users. You will troubleshoot user issues with the platform, offering guidance and solutions. Educate users on the platform's features and help them get the most out of their websites.
You will work closely with the product and development teams to resolve complex technical issues. Stay up to date with new program features and updates to provide accurate support. Collect and relay user feedback to improve overall user experience.
Requirements
We are looking for a highly skilled and experienced candidate who has a high level of German (written and oral) and fluent in English (B2). You should have experience in customer service, tech support, or a similar role. Strong communication skills, both verbal and written, are required.
You should be tech-savvy, with the ability to quickly learn new software and tools. Excellent problem-solving skills and patience when dealing with users are necessary. Having experience with website builders or content management systems is a plus.
Benefits
We offer a competitive salary and performance bonus. Full-time contracts with indefinite duration are available. Central location in Lisbon, Portugal. Full paid training on the company and the project you'll be working on. Career development programs, specialized courses, and language classes.
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