SaaS Customer Success Professional
1 week ago
This role will involve working closely with internal teams including project management, technical implementation, product team, professional services, and sales, helping to improve our offering and grow our business.
You will develop a close relationship with customer stakeholders, understand customer's near-term and long-term priorities, and help them to achieve measurable benefits using data-driven insights.
The responsibilities of this role include:
- Develop a trusted relationship with our customers including clinic end users, customer project team, and stakeholders.
- Understand the needs and business objectives of our customers, execute and oversee project timeline, customer adoption, and development of best practices.
- Be the single point of contact for the customer and proactively solve challenges. Work closely with internal teams to resolve issues in a timely manner.
- Analyze customer success metrics and feedback and assess risks to identify opportunities to improve.
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SaaS Customer Success Professional
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Medical SaaS Customer Success Manager
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Medical SaaS Customer Success Expert
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