Medical SaaS Customer Success Business Partner
6 days ago
At Siemens Healthineers, we are seeking a skilled Customer Success Manager to partner with our SaaS portfolio customers. As a member of the Customer Success Team within Varian's Multi-Disciplinary Oncology business unit, you will be responsible for ensuring successful planning and coordination of Varian's SaaS product implementation.
Your primary objective will be to drive adoption and satisfaction post go-live, ensuring that our customers reach their goals and have strong, trusting relationships with Varian. To achieve this, you will develop close relationships with customer stakeholders, understand their needs and priorities, and help them to achieve measurable benefits using data-driven insights.
You will work closely with internal teams, including project management, technical implementation, product team, professional services, and sales, to improve our offering and grow our business. Technical skills are required to maintain a detailed understanding of the product roadmap and provide input into the product development.
In this role, you will need to analyze complex workflows, problem-solve, and communicate effectively with clinicians. You will also develop a trusted relationship with our customers, including clinic end users, customer project teams, and stakeholders.
The ideal candidate will have experience in customer success management and/or software implementation, customer service, account management, or consulting within a healthcare setting/environment. They should be able to build strong relationships with internal and external customers, engage proactively, listen and understand concerns, and provide solutions.
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Medical SaaS Customer Success Manager
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Helsinki, Uusimaa, Finland Siemens Healthineers Full timeMedical SaaS Customer Success Manager page is loadedMedical SaaS Customer Success ManagerJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and...
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SaaS Customer Success Professional
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Medical SaaS Customer Success Expert
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Global Customer Success Manager Healthcare
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Helsinki, Uusimaa, Finland Siemens Healthineers Full timeWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a member of the Customer Success Team within Varian's Multi-Disciplinary Oncology business unit, you will be responsible for ensuring successful planning and coordination of Varian's SaaS product implementation.Your primary objective will be to drive adoption and...
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